General responsibilities include but are not limited to the following:
Represent the firm to clients and the community – may be market sector specific
Pre-position the firm for specific pursuits
Manage relationships with clients, competitors, partners, subconsultants, account management, and the client evaluation process
Manage business development decisions and day-to-day program
Assist in mentoring and training Seller-Doers and Business Development Coordinators
Contribute to
Individual market sector strategic plans
Annual business development plans and policies
Benchmarking in designated markets, including competition, strategic intelligence, and market/industry trends
Prioritizing clients and opportunities
Client and pursuit management plans aligning with company goals
Internal communication and distribution of business development information
Implementation of the company strategic plan as directed by Executive Leadership
Collaboration with Market Sector Leaders and Business Developers to plan and strategize company expansion into new regions and markets
Collaboration with Marketing development decisions and day-to-day program as necessary
Assist, Marketing Managers as needed, with
Development, mentorship, coaching, and training of all assigned employees
Coordinating with the efforts of the Marketing Department to implement firm-wide marketing plans, initiatives, policies, and procedures
Business development quality assurance and quality control
Pursuit and proposal-related Go/No-Gos
Proposal and SOQ development strategy
Awards, conferences, and special events
Research for strategic planning, growth, new markets, existing markets, clients, and projects
Internal benchmarking for efficiency and effectiveness
Internal and external debriefs on proposals and interviews
Client satisfaction or feedback program
CRM database development, strategy, and maintenance
Project delivery, QA/QC, and lessons learned after project closeout
Perform any other assignments or tasks as needed or requested by management to assist in accomplishing the organization’s mission, objectives, and goals.
Occasional travel may be required.
Education, Technology, and Experience
Bachelor’s degree in Marketing, Business, Communications, Engineering, Architecture, Interior Design, or related field is required
A Client Development Director will typically have 5-10 years of professional or internship experience in the A/E/C industry.
A Client Development Director should be able to effectively utilize current company software programs for word processing, e-mail, and information management. Programs include:
MS Word
MS Excel
MS Outlook
MS PowerPoint
Microsoft Dynamics, Deltek Vision, or equivalent CRM software
Experience in the use of the following programs is desirable:
Adobe InDesign
Adobe Acrobat
Open Asset
Additional Knowledge, Skills, and Abilities
Demonstrated leadership, mentoring, organizational and time management skills; ability to work without close supervision in a team environment; thorough knowledge and mastery of marketing and business development principles, systems, and organization; and superior oral and written communication skills required.
Physical Requirements
Work is sedentary and often performed in an office setting. Work area is lighted, heated, and ventilated. This position may require extended periods of standing, sitting, as well as some repetitive movements, bending and lifting of minimal weight. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
