Job Description:

Overhead Door Company of Atlanta™, a DH Pace Company, Inc., aspires to hire a Dispatch Manager for our Entry Door Division in our Peachtree Corners, GA office! The right candidate will enjoy working in a fast-paced environment, have the ability to work well with external and internal customers, and be a forward thinker. Experience in Project Management, scheduling, dispatching, administration, or customer service will exceed in this position.

Job Responsibilities:

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations.  


• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development.


• Ensure workforce is efficiently managed to minimize negative labor variants.


• Improve individual performance of the field force you manage through daily, monthly, and yearly performance reviews.


• Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations.


• Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies.


• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment.


• Fulfill all other duties as assigned by your manager.

Job Requirements:

• Minimum of 1-3 years of management or leadership experience.


• Proven ability to implement process improvements.


• Must have excellent communication and organizational skills, good mechanical, and good mathematical aptitude


• Must possess valid driver’s license.


• Customer service oriented. 
  

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products.  The company is privately owned and has been in operation over 95 years!  We have 50 US offices in 24 states with company-wide sales in 2021 of $740M.

We set the tone for success, reward hard work and put employees first:

• Exposure to tenured DH Pace leaders will invest time in training and development.


• Access to online training material to enhance professional skills and product knowledge 


• Advancement and transfer opportunities


• Competitive compensation


• Comprehensive total benefits package and corporate wellness program


• PTO Plan - 16 days accrued annually after 1 year of service! 10 days accrued annually to start!

 Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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