Job Description:

Overhead Door Company of Kansas City™, a DH Pace Company, Inc. aspires to hire a Service Department Manager in our Olathe office that will work in our residential division. We sell, service and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, managing a field force and they are held accountable for managing labor costs. If you possess strong managerial and leadership skills please apply!

Job Responsibilities:

• Manage day-to-day operations of the department.


• Plan manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.


• Review workload and manpower to meet customer commitments in a cost effective manner.


• Ensure that projects are completed timely, below budget and to the satisfaction of the customer.


• Participate in the annual budgeting process for the Department and the plan to execute.


• Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s).


• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.


• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews


• Will assist with hiring, training and developing new employees


• Other duties as assigned

Requirements:

• Bachelor’s degree, highly preferred


• Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations


• Review customer survey data, respond to customer concerns


• Possess an ability for technical applications and mechanical systems


• Must possess a Valid Driver’s License

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products. We are in 50 locations and located in 24 states with over 3,000 employees. The company is privately owned. We have been in business for over 90 years. In 2020 our sales were over $700MM.

We set the tone for success, reward hard work and put employees first:

• Exposure to tenured DH Pace leaders will invest time in training and development.


• Access to online training material to enhance professional skills and product knowledge 


• Advancement and transfer opportunities


• Competitive compensation


• Comprehensive total benefits package and corporate wellness program


• PTO Plan - 16 days accrued annually after 1 year of service! 10 days accrued annually to start!

 Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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