Assigns activities of the applicable Customer Service Agents and ensures completion of tasks.
Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Successfully Complete Station Training Coordinator Training.
Train other agents in several roles including but not limited to: Jet way, Aircraft door operations, Interior and Exterior Searches, Push-back Training.
