At PEMCO we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recently, Forbes named PEMCO as one of America’s Best Insurance Companies 2022 and ranked PEMCO as the #1 auto insurer in the nation based on customer survey feedback. We are consistently recognized for our outstanding customer service, employee expertise, diverse community partnership and engagement, and social impact as well.
Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.
Why We Need You:
PEMCO has a dynamic and challenging opportunity for an experienced Manager, Organizational Effectiveness to join our community. In this role, you will be responsible for leading and managing the Organizational Effectiveness team at PEMCO, enabling the fulfillment of critical strategic business objectives. This role serves as the company's subject matter expert in this function and is responsible for leading the Organizational Effectiveness consulting staff in who specialize in change management and project management.
What You’ll Be Doing:
Develop, maintain, and evolve PEMCO's Organizational Effectiveness (OE) approach, mindset, tools, and resources. Oversee and manage deployment of change management and project management consultants to advance and achieve critical organizational objectives.
Implement a portfolio of organizational effectiveness initiatives that drive organizational health and transformational change including designing or re-engineering organizations, developing team effectiveness and high-performance teams, and managing large-scale organizational change.
Contribute to the development of a common language and scalable solutions supporting organizational effectiveness, change management, governance systems, and other OE related capabilities and tools; educate and develop OE understanding and capability at all levels of the organization.
Collaborate with company leaders to proactively address organizational effectiveness issues by assessing root causes and performance gaps and implementing appropriate interventions or solutions.
Identify appropriate metrics to measure the effectiveness of OE initiatives and report data-driven insights and recommendations.
Serve as a proxy for the department director when not available; support the director by reporting relevant updates, contributing to strategy, staffing or budget concerns.
Maintain relevant functional expertise (individual and team) by actively expanding consulting skills and professional development through training courses, mentoring, external networking, benchmarking, and industry participation and leadership.
Enable the use of feedback tools and transitions to evolve the organization including how to listen for and respond to feedback; work with internal partners to create and execute plans that capitalize on strengths and develop weaknesses, and adapt to competing demands and new responsibilities.
Manage department budget and resources responsibly.
Manage a team of direct (and indirect) reports, with performance management and development responsibilities.
Execute on strategy with precision through establishing effective teams and leading others in analyzing and solving complex problems.
Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
Other duties as assigned.
What You'll Bring:
B.A. or B.S. degree or equivalent work experience (Organizational Effectiveness, or related business field)
6 years of experience in cross-enterprise roles with a focus on organizational effectives, business transformation, process improvement, and/or change management with increasing scope, scale or complexity is required
Experience leading and managing others, preferably in internal or external consulting functions, is required
Experience delivering value in new start-up functions and teams is required
Experience consulting with all levels of leadership - executive, director, and manager - is required
Certifications or coursework in related functions of Organizational Effectiveness, Change Management, Lean, Project Management (organizational development and/or leadership, CCMP, PMP, etc.) is preferred
MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
Job Specific: Deep knowledge, experience, and expertise in Organizational Effectiveness functions, methodologies, and related tools, with proven ability to transfer subject matter understanding and knowledge to a wide variety of audiences is required
Job specific: Maintain external network and relationships in functional areas of expertise (organizational effectiveness, business transformation project management, change management) is preferred
Team Builder: Establishes positive connections with others, solves problems and manages new ideas, and works collaboratively to bring people and culture-first solutions to deliver results
Organizational Savvy: Interfaces cross-functionally with both technical depth and business savvy. Understands company goals and objectives; thinks critically about business challenges and resolutions. Demonstrates keen listening and observation skills to spot and bring to life the little things that make the organization unique
Interpersonal Skills & Empathy: Builds relationships internally and externally and get results through influence rather than authority. Demonstrates authentic empathy, celebrates the joy and shows care for the challenges felt by others
Listener: Is an active and attentive listener and adjusts communication approaches and style to fit the needs of diverse customers, co-workers, vendors, and partners
Composure: Remains calm, maintains perspective and responds in a professional timely manner, when faced with tough situations. Demonstrates patience and resilience, is deliberate, leads through ambiguity with compassion during difficult times
Problem Solver: Ability to analyze, diagnose and resolve complex unstructured problems quickly, efficiently, and collaboratively
Confidentiality: Has a high degree of integrity and the ability to exercise discretion in confidential situations
Presenter: Organizes data visually and speaks clearly and persuasively in group presentations and meetings with multiple peer groups and senior management
Project Management: Has a proven track record of driving and motivating cross-functional team members to successfully implement technology or business projects
What We Value:
PEMCO has identified the below competencies as critical for employees and the future of our business. The competencies are intended to define skills or abilities expected of our employees, behaviors which employees can develop, and be evaluated against in their job. Proficiency levels include Beginner, Skilled, Advanced, and Mastery. Not every employee is expected to master every competency. Instead, we expect that employees will build skills in these areas as they progress through their roles and career at PEMCO.
Agility: Handles risk and uncertainty, shifts gears with ease and speed, copes with and manages change well
Growth Mindset:Develops abilities through dedication and hard work, views challenges and failures as opportunities to learn and improve skills
Service Passion:Provides excellent service to others and seeks ways to improve that service; ensures the customer experience (internal and external) is a key consideration in policies, procedures, and decision-making
Complex Problem Solving:Solves ill-defined, ambiguous problems in complex settings using logic, process, and experience
We’ve Got You Covered:
Competitive salary
200% match on your 401(k) up to 6% of your pay
Generous medical, dental, disability, and life insurance plans
A commitment to community through social impact and diversity, equity, inclusion, and belonging programs
A work environment built on integrity, where customer service is top priority and being friendly, inspiring, and good-humored is how we get things done
Work Location:
This position has a flexible work location It can be hybrid out of the Greater Seattle and Spokane areas, or remote from Washington, Oregon, Idaho, Ohio, South Carolina, Florida, or Texas.
Equal Employment Opportunity
At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.
