Job Description:

$300 SIGN ON BONUS! 

Overhead Door Company of Kansas City™, a DH Pace Company, Inc., aspires to hire an Administrative Support/Billing Specialist to join our team! If you have a high sense of urgency and great interpersonal skills, please apply today for consideration!

Job Responsibilities:

You will provide support with daily activities in the following areas:  

• Providing exceptional customer service and representing the company in a professional manner


• Answering a large volume of inbound calls. Identifying the type of call, type of problem, and then scheduling the service appointment


• Promoting all products, services, and quote accurate pricing when appropriate


• Gathering information from the customer to ensure accurate billing


• Entering detailed information in the service ticket that allows the dispatcher to send a qualified technician to the job site


• Assisting with various administrative projects


• Maintaining and promoting a positive attitude toward customers regardless of the circumstances


• Other duties may be assigned

Job Requirements:

• One or more years of customer service experience. Billing experience a plus!


• Strong attention to detail


• Ability to multi-task and work efficiently in a fast-paced work environment


• Successful candidate will have excellent communication and customer relation skills


• You must be comfortable working on the phone the majority of the day and handling a large volume of inbound calls

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products.  The company is privately owned and has been in operation over 95 years!  We have 50 US offices in 24 states with company-wide sales in 2021 of $740M.

Our benefits package includes:

• Competitive base pay


• Medical, dental, and vision options


• 401k retirement plan + match


• Paid time off plan

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Administration

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