Job Description:

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Manage the day-to-day operation of the housekeeping department, including regularly directing and overseeing the work of nearly 100 housekeeping employees.

• Assist with monitoring departmental budget and financial plans to support the hotel’s overall profitability.


• Manage inventory, inventory levels, and other expenses based on analysis of budgetary impact, demand, and other factors.


• Interact with outside contacts.


• Provide ongoing training, coaching, and counselling to all housekeeping employees.


• Drive salary change, disciplinary, and termination actions for housekeeping employees.


• Drive the hiring process, including job posting, candidate selection, interviewing, and hiring of housekeeping employees.


• Plan and lead team meetings to provide coaching around new procedures, policies, and areas of need, as well as pre-shift meetings to review information pertinent to the day’s activities.


• Promote teamwork and quality service through daily communication and coordination with other departments, including Front Office, Guest Relations, Maintenance, and Food and Beverage


• Manage the security of lost and found items or coordinate the lost and found function with other departments.


• Monitor guest complaints and special requests, and ensure action is taken to achieve satisfaction.


• Develop, communicate, and enforce department policies and procedures. 


• Plan, schedule, organize, and oversee work to ensure proper coverage, timely completion, and satisfactory performance.


• Schedule routine inspections of guest rooms and public areas, coach employees on deficiencies, and provide corrective action where appropriate. 


• Serve as “manager on duty” as required.


• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.

What we need from you

Minimum of four years of housekeeping/laundry experience, which includes a minimum of two years in management or supervisory experience  in a hotel of similar size and complexity. 

Must be able to communicate clearly and effectively in English, both verbally and in writing.  Multi-lingual candidates are preferred (Cantonese, Mandarin, Spanish, Tagalog, etc.).

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds


• Frequently standing up and moving about the facility


• Frequently handling objects and equipment to maintain the facility


• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.


• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training


• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.


• Problem solving, reasoning, motivating, organizational and training abilities are used often.


• May be required to work nights, weekends, and/or holidays.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for Colorado Applicants

Apply Now