Job Description:

About Us:

American Queen Voyages’ mission is to create amazing experiences on the mighty rivers, lakes and oceans of North America. Our unparalleled success through organic growth and acquisitions has resulted in numerous awards and recognitions including, multiple years of best places to work. If you’re an enthusiastic team player who is looking for professional growth in a team environment – the river is calling and this may just be the opportunity for you.

About the Opportunity:

The Director of Cruise Revenue will lead the revenue management and yield/inventory function of American

Queen Voyages to best maximize revenue yield achieved in the marketplace. In addition, this role will drive

insight-based decision making across the business through the use of analytics and data analysis in order to

accelerate revenue growth and increase profitability.

In addition to the application process please click to take our Cultural Index Survey as a part of your application. The survey that takes approximately 7-10 minutes to complete.

About You:

This person will be adaptable, dynamic, and embody American Queen Voyages’ RESPECT Service System.

Essential Duties & Responsibilities:

• Optimize forecasting models and establish effective channel mix strategies for Groups and

FIT based on seasonal and geographical variances using revenue management tools.

• Develop strategic plans to maximize revenues and utilization of inventory across fleet, as

well as tactical planning and decision making in reaction to changing market conditions.

• Lead the implementation of strategic and tactical plans.

• Provide weekly and monthly inventory analysis of Groups and FIT channel mix.

• Collaborate with sales and marketing to meet or exceed budgeted revenue and yield

targets.

• Demonstrate skilled understanding of variable pricing strategies and report on same.

• Lead Revenue Management team on pricing decisions for Groups and FIT segments.

• Work with the Sales leadership to determine pricing strategies for Charter and Incentive

travel groups.

• Implement Groups incentives and allotment strategies for seasonal adjustments.

• Establish and maintain minimum standards for Yield Management and Inventory to include:

weekly Yield/Inventory Meetings, call conversion goals, and standardized reporting.

• Maximize departmental contact with all clients to ensure optimal conversion rates and

bookings.

• Drive continuous improvement of policies and processes impacting pricing.

• Provide weekly & monthly predictive revenue and yield analysis.

• Manage Group strategies and policy information provided across all available distribution

channels.

• Drive innovation and implementation of Revenue Management programs and new

initiatives.

• Work with senior leadership to establish strategies to increase revenue streams from both

Groups and FIT business.

• Generate and distribute daily, weekly and monthly yield and inventory management

reports.

• Maintain accurate and detailed historical data for all market segments.

• Compile data, analyze trends, and develop accurate weekly and monthly forecasts.

• Critically analyze impact of revenue management strategies implemented by the company

• Ensure all allotment plans are built in accordance with established guidelines.

• Implement and oversee enhancement, creation, and maintenance of all revenue

management tools.

• Ensure group inventory and cut-off dates are managed according to conversion.

• Other duties as directed.

Requirements & Qualifications:

Education:

• Bachelor’s Degree in Business/Finance/Accounting or related required

• MBA or Master's Degree in related field desirable

Skills & Abilities:

• Excellent communication skills via email, phone, in-person

• Excellent communication skills

• Knowledge of contracting, negotiating, and change management

• Skill in examining and re-engineering operations and procedures

• Knowledge of public relations principles, practices and techniques

• Ability to develop and deliver presentations based on data; with skills to align a team together

on decision making

• Understanding of revenue management techniques and strategies

• Work requires professional written and verbal communication and interpersonal skills

• Ability to communicate and interact with officials at all levels and to work effectively with a wide

range of constituencies in a diverse community

• Work requires willingness to travel and to work a flexible schedule

• Ability to identify and secure revenue sources

• Ability to motivate teams and simultaneously manage several projects

• Proficient with Microsoft Office suite

• Outgoing and self-motivated individual

Experience:

• At least 5 years of experience in similar role

• Previous experience in Travel and Hospitality industry a plus

• Proven work-related Analytical Experience

• Current experience in a reservations or revenue position

• Experience with SEAWARE a plus

• Experience in strategic planning and execution

• Comprehensive knowledge of excel; SQL experience preferred

Other:

• Must be at least 21 years of age

• Submit to and pass alcohol and drug tests including but not limited to pre-employment,

reasonable suspicion and post-accident/incident testing

*Additional requirements may be required depending on the physical needs of the role

OUR VALUES - RESPECT

At City Experiences and American Queen Voyages, our mission is to create amazing experiences – not only for our guests, but our employees. Our company values (RESPECT) allow us to live out our mission of creating amazing experiences.

RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork.  

EEO

American Queen Voyages is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.

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