Location: Hybrid - Connecticut We give you a world of potential We have a unique opportunity for someone to contribute their talents and strengths as a User Education Specialist. Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services. Today's General Counsel, Corporate Secretaries, and legal departments are under mounting pressure to deal with increasing corporate compliance, governance, and reporting requirements, and as a result they are looking for partners who can provide a full suite of governance and company secretarial services. In response to this trend and feedback from our clients, we are growing our team of corporate governance professionals who will provide Computershare clients with a broad range of governance advisory and managed services to expand on and complement our existing Computershare Governance Services (CGS) technology solutions. A role you will love Reporting to the Global User Education Manager, the User Education Specialist (UES) will have two main functions:
To provide training, both remotely and onsite, to CGS' client base across the NA region
To manage and maintain documentation, release notes and videos for CGS' global suite of applications
Further to above, the UES will have an active role in internally publicizing new developments and features throughout the business and supporting training and knowledge-share initiatives. To achieve this, they will need to quickly develop a sophisticated understanding of CGS' products and processes and build relationships with key internal stakeholders.
Primary Accountabilities
Producing high-quality videos, tutorials and guides for internal and client distribution
Innovation in alternative content delivery methods and ways to improve our client on-boarding methods using modern delivery techniques.
Spec and deliver training for clients throughout the NA region, either onsite or by remote desktop sharing
Writing and publishing release notes for all CGS' applications, based on product development timetables
Champion the GEMS Certification Program within NA, and ensuring regional differences are taken into account
Develop an effective relationship network with clients and service providers, as well as with colleagues worldwide
Constantly look to improve the efficiency of internal processes and improve the quality of reporting on key metrics
Occasional User Acceptance Testing
What will you bring to the role? To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Required:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Experience of the governance and / or entity management sectors
Foreign languages skills - Spanish and German (preferred)
Outstanding planning and scheduling skills
A solid and confident communicator, comfortable delivering with equal competence to new students, seasoned professionals and boards of directors
The ability to learn new processes and concepts quickly
Excellent oral and written communication skills
Well-presented and polished demeanor
This position will require travel 15% of the time, based on business needs. A company to be proud of Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. Rewards designed for you Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares. Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family. Save for Your Future. We will support you along your retirement savings journey. Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. Employee Discounts. We've partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops. Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options. A diverse and inclusive place to work Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. Covid-secure We've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.
