Job Description:

QTC is seeking an IT Technical Writer, working remotely, to collaborate with Project Manager, Business and Data Analysts and other team members, as well as federal stakeholders to document and maintain requirements, procedures, processes, and other related content in an Agile/Scrum team environment. The candidate must demonstrate superior writing, editing and communication skills, with a keen eye for detail.

Remote candidates may be considered for this role with preference for candidates who are located or are willing to be located near San Dimas, CA; Austin, TX; San Antonio, TX; Nashville, TN;  Reston, VA; or Malvern, PA.

At QTC, the nation’s largest provider of disability and occupational health examination services, we are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference.

To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

Essential Duties and Responsibilities

• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

• Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation.

• Gather and analyze technical and product information from various sources to document new or changing product functionality.

• Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.

• Publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent "look and feel.

• Other duties and responsibilities as assigned

 

Competencies:

• Excellent writing, editing, and communication skills

• Proven ability to prioritize and handle multiple projects simultaneously

• Firm understanding of the systems development life cycle (SDLC) with the ability to read some programming code a plus

• Experience in creating documentation for audiences with different levels of technical skill

• Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.

• Ability to collaborate with internal business partners to meet objectives

• Strong written and verbal communications, including the ability to communicate effectively at all levels of the organization

 

Education and/or Experience: 

• Bachelor's Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications

• 2 to 4 years IT experience as an effective technical writer

• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

NOTE: This position has multiple levels; candidates will be “leveled in” based on years of experience at time of hire”.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. 

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Technical Writer

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