A Jackson Hewitt receptionist is responsible for providing positive interactions with clients, assisting with appointments, and processing client documentation. They play a vital role in the office which allows tax preparers to focus on their clients. A great receptionist improves the overall quality of the office and supports a satisfactory experience for both clients and employees.

Duties will include:

• Greeting clients, answering questions, and providing excellent customer service

• Operating the phone and JH Net systems

• Contacting clients to confirm, create, and manage appointments, and monitoring the in office lobby queue

• Collecting client documents, making copies, and scanning them into the data center

• Providing clients with their previously filed documents upon request

• Processing/collecting the clients payment for their tax preparation

• Maintaining a clean and presentable office lobby

• Sanitizing commonly touched items and surfaces, enforcing COVID-19 guidelines for clients in the lobby, and providing assistance and necessary services in correlation with COVID-19.