Application Support Analyst I Finance (GL, AP, AR & Cost Accounting)
Individual who possess excellent finance & costing functional skills and ability to understand the business processes and map them into a modern ERP system. Acts as a liaison with cross-functional business teams and work with all levels of management to improve knowledge base, map requirements, design, develop, train and deploy common Business Process solutions within Project Scope and timelines.
Major Responsibilities
Participate in implementation efforts (primarily finance) to include process mapping, training key users, preparing training material as appropriate, develop knowledge base articles & work instructions/user guides, go live activities, post go live activities, and providing project manager with status and potential risks.
Assist end users with day to day problem solving (help desk activities)
Maintain awareness of future software enhancements and applicability.
Work with business users/cross functional teams/developers/testers to design, develop, new solutions and custom reports within the ERP environment.
Work pro-actively to improve current processes and to drive down the user support issues.
Knowledge sharing with peers & training team members to strengthen Support Team.
Travel domestically and/or internationally as needed.
Perform other duties as assigned by the reporting manager.
Knowledge and Skills
Strong knowledge of ERP Finance modules—including GL, AR, AP, and financial integrations. Also requires knowledge of cost accounting.
Knowledgeable of ERP manufacturing and distribution modules is a plus.
Interviewing key users for custom end user reports.
Preparing functional specifications and test output.
Troubleshooting experience in an ERP system for GL, AR, AP and/or Cost to provide user support.
Tutoring and training skills.
Developing rapport with key users, end users and management.
MS Office Suite
Work experience in a manufacturing environment.
Organized and efficient in completing task with a sense of urgency.
Excellent written and verbal communications skills.
Ability to effectively coordinate and manage projects.
Knowledge of BAAN/LN/SAP ERPs is a plus.
Education
BS Degree Computer Science, business or equivalent education. High School diploma or equivalent with 3+ years of relevant system experience.
Required Experience
3+ years’ experience in software implementation and/or functional finance role utilizing modern ERP system.
