Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing your professional network. Wherever you are in your career journey, you will benefit from working with world-class engineers, scientists, and technical specialists.

Apply today and join the company that is Leading with Science®.

Tetra Tech, Inc., an industry leader and nationally recognized engineering and consulting firm, has an opening in our Arvada, CO location for a/an IT CAD Application Support Technician. As a member of our CAD team, you will provide support for our digital design project deliverables in AutoCAD, CADWorkx, and specifically working on custom configurations associated to client project requirements.

The position includes performing a variety of duties including, but not limited to, diagnose, maintain and support of on-board and computer troubleshooting desktop application installation of CAD environment in support of custom configurations, all peripheral devices, interface other applications and support of configuration of standard business software on the desktop as part of the enterprise. Must have good written and spoken communication skills, and the ability to troubleshoot multifaceted problems in a systematic manner. This position is 90-100% in Arvada office.

Your Role:

• Support new staff (CAD engineers / operators and office personnel) on current and updated operational products including troubleshooting and maintenance cycle as required.
• Distribute and install all CAD or any specific operational application (Symmetry, eTAP, SKM, ProMax) upgrades to the operating unit and as on-boarding systems require.
• Diagnose software and hardware problems. Train staff and faculty in IT services and solutions.
• Assure applications are supported / interfaced as required and identify any problems and repairs with printers, copiers and scanners for CAD or any operational application (Symmetry, eTAP, SKM, ProMax).
• Assist users and/or other IT staff with IT related problems when called upon reporting issues/tickets in support of working collaboratively with enterprise core services for corrective action and permanent resolution.
• Track, prioritize and document requests using an IT support request system.
• Research and learn about new versions or existing application functionality in the market that relates to the organization's processes or customizations.
• Document IT systems using Tetra Tech IT Asset Management System.
• Work with other IT teams on a regular basis.
• Review open tickets/issues in local office/region, add local knowledge to tickets, works one on one with users, concierge tickets to completion.
• Look for trends in open office/region tickets that may be created by larger local issue, work with Service Desk (ESS) to update/group tickets as needed.
• Creates good working relationship with local business leaders to enable regular status of larger IT issues, hardware refreshes, and IT budgeting.

Bachelor or Associates degree with emphasis and/or significant course work in Computer Science plus one year experience in a network environment or any satisfactory combination of experience and training which demonstrates the knowledge, skills, and abilities to perform the duties of the position.

To be successful in this role you must be self-motivated and thrive in a team environment. You must have knowledge and experience supporting Microsoft Windows operating systems, and a thorough understanding and ability to support and troubleshoot MS Office products. Excellent written and verbal communications skills. Additional skills desired are knowledge of a networked environment, knowledge of telephony systems, copiers, and experience with backup software, systems, and procedures.

Per our company policy, this offer is also contingent on passing a background and drug and alcohol test before starting at our company.

Minimum Salary: $62,400. annually depending on level of experience

This full-time position has the following benefits available: medical, dental, vision, Life, AD&D, STD, LTD and 401k

About Tetra Tech:

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 450 locations around the world. Our reputation rests on the technical expertise and dedication of our employees21,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.

Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:

LinkedIn: @TetraTechCareers

Twitter: @TetraTechJobs

Facebook: @TetraTechCareers

Tetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among Tetra Tech's core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties. Please visit our website at www.tetratech.com to see the array of diverse services and exciting projects we are currently working on.

Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Please no phone calls or agencies.

Additional Information

• Organization: 221 LDI