Job Description:

Position Title: Program Manager- Contract Development (M2)

 

Company Summary 

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B. 

 

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

 

 

Role 

Work closely with peers cross-functionally to ensure we are identifying best practices, driving consistency in delivery, and coordinating communication to impacted stakeholders. Apply core principles of project management to plan for and align Customer goals with that of Crown Castles. Proactively identify opportunities to streamline processes to enhance customer experience and meet deliverable expectations. Assist in setting up internal reporting. Liaison to IT to facilitate enhancements that support Contract Development.

 

Responsibilities 

• Provide ongoing resource and workload planning and continuous evaluation of staffing model.


• Evaluate internal and external deployment meeting formats to streamline and prioritize information being reviewed to enhance customer experience and add value.


• Monitor and facilitate the improvement of area project management techniques, such as forecasting, deployment reporting, and Project Management Tool usage and efficiency.


• Serve as IT liaison support for all system enhancements and facilitate tracking and prioritization of system enhancement requirements.


• Chair forums with multiple functional groups to solve challenges.


• Partner with multiple lines of business to develop best practices and ensure consistent implementation of process changes.


• Serve in program management role for major carrier projects, including assistance in developing national customer reporting and guidance to business partners to improve the customer experience.


• Perform direct project management of applications and special projects as necessary.

 

Expectations  

• Exceptional oral and written communication skills


• Excellent customer service skills


• Exceptional financial acumen


• Knowledge of wireless carrier deployment and implementation


• Expert knowledge of Business Process Management and Project Management Tools


• Strong computer skills


• Expert in Crown application process and all associated tools

 

Education/Certifications   

• High school diploma or equivalent


• Bachelor’s Degree in Business or equivalent experience in a related field


• PMP Certification a preferred


• Master’s Degree a plus

 

Experience/Minimum Requirements   

• Seven (7) years of wireless or other business experience, including significant project management, quality control and/or construction management


• Five (5) years of proven leadership skills and/or management/supervisory experience preferred

 

Organizational Relationship   

   

Reports to: Sr. Manager Contract Compliance

   

Title(s) of direct reports (if applicable): N/A 

   

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week).  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require up to 25% travel.  

 

Additional Information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law. 

 

#Li-Hybrid

 

#Li-IM1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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