Universal Banker at Self-Help Federal Credit Union

Posted in Admin - Clerical 1 day ago.

Type: Full-Time
Location: Wilson, North Carolina

Job Description:

Self-Help Credit Union is seeking a Universal Banker to join our team in Wilson, NC. The Universal Banker is a versatile and personable banking associate who assists members with a variety of needs. They guide members in the selection of various accounts and new account transactions. They help members through the consumer loan process and cross-sell products and services. Universal Bankers may also assist with handling cash transactions on an as-needed basis. The Universal Banker may assist the branch manager with issues or tasks such as branch reports, huddles, and more complex customer and client needs. This is a great opportunity to grow your career with a mission-driven credit union!

Essential Responsibilities

  • Greet and welcome members and visitors to the credit union in a friendly and professional manner. Provide prompt, efficient, and accurate service.

  • Promote credit union products and services based on members’ needs.

  • Open new membership accounts.

  • Provide information concerning credit union products and services in person, by telephone, or email.

  • Respond to members’ inquiries and requests. Resolve problems and complaints or escalate them as appropriate while acting as a liaison between other staff and the member.

  • Perform account transactions including deposits, withdrawals, loan payments, CD transactions, lines of credit advances, account transfers, imaging receipts, etc. Perform account maintenance including adding joint owners, addressing changes, and competing any other necessary MSR functions.

  • Refer mortgage loan requests to Mortgage Loan Assistants or Mortgage Loan Officers.

  • Open, balance, and close cash drawer when serving in MSR capacity. Maintain appropriate cash levels in drawers based on branch’s cash drawer limits.

  • May handle Vault responsibilities including managing branch and MSR cash supply, when needed.

  • Assist with mailed-in, ATM, night deposits, and/or ATM balancing, when needed.

  • Manage the entire consumer loan process from initiation through closing, including interviewing loan applicants, determining loan eligibility, reviewing applications for accuracy and providing timely and accurate disclosures while operating with moderate credit authority and complying with the credit union's lending policies.

  • Prepares file for underwriting by reviewing and analyzing documentation from borrowers to determine validity and authenticity; maintain communication with underwriter to provide clarification or additional information, if requested.  

  • Monitor processing progress to ensure loan file is ready for closing in a timely manner.  

  • Provide financial counseling to members at their request or when evidence indicates there are financial difficulties.

  • Recommend deposit and loan products best suited to meet each member's unique needs.

  • Promote the Credit Union to individuals and groups in the community and participate in business development efforts to promote Self-Help lending products including mortgage, consumer loan, and all other products as needed

  • Perform various administrative tasks.

  • Mail receipts and checks to members as indicated by policy and procedure.

  • Research accounts for deposit, withdrawal, and loan-payment discrepancies.

  • Act as role model for MSR staff and provide coaching and development of staff for identifying products that will meet customer needs.

  • Assist branch management with filing and record retention of daily reports

  • In the absence of the MSR Supervisor, may provide supervisor overrides for cash withdrawals up to $5,000.

  • Supervise opening/closing procedures in supervisor and manager’s absence.

  • When requested, may supervise MSR staff in the absence of the supervisor, assistant branch manager and branch manager.

  • Execute other duties, responsibilities, and projects as assigned.

Credentials, Experience, and Skills

  • High school diploma or equivalent and 2 to 3 years of experience in retail banking including experience in cash handling and opening accounts.

  • Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.

  • Preference for working in organizations that place priority on teamwork and collaboration

  • Keen attention to detail.

  • Good knowledge and understanding of credit products including the ability to effectively and independently approve consumer loans up to lending authority.

  • Ability to effectively organize and prioritize work.

  • Excellent interpersonal and communication

  • Ability to form and maintain strong relationships with internal and external customers.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Knowledge of basic economic and accounting principles and practices, the financial markets and banking.

  • Analytical and problem-solving skills.

  • Proficiency with Word and Excel.

  • May be required to travel to cover other branches and work evenings and weekends.

  • English/Spanish fluency preferred.

  • Ability and willingness to work beyond normal work hours, as needed.

  • Ability to demonstrate Self-Help's Core Values:

  • Mission Before Self

  • Service With Excellence

  • Embracing & Promoting Change

    • Mission Before Self

    • Service With Excellence

    • Embracing & Promoting Change

    • Results Not Credit

    • Diversity as a Strength

    • Financial Sustainability for Mission Impact


Competitive nonprofit compensation based on experience, with a minimum salary of $19.50 per hour, plus a generous benefits package.


Visit our Careers Page to apply for this position.  This position will remain posted until filled.

About Us

Self-Help Credit Union was chartered in 1983 to build a network of branches that partner with working families and communities often underserved by the financial marketplace. With over $1.6 billion in assets and serving more than 92,500 members in 32 branches - six in Florida, 22 in North Carolina, three in South Carolina, and one in Virginia - Self-Help Credit Union is one of the fastest-growing community development financial institutions in the country. It is part of the Self-Help family of non-profit organizations whose collective mission is to create and protect ownership and economic opportunity for all. For over 41 years, the National Center for Community Self-Help and its affiliates have provided more than $11 billion in financing to help over 198,000 people buy homes, start and grow businesses, and build wealth. For more information, please visit www.self-help.org.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

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Salary: $19.00

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