Human Resource Consultant, Sr. at Interra Credit Union

Posted in Architecture 9 days ago.

Type: Full-Time
Location: GOSHEN, Indiana

Job Description:


The senior Human Resources Consultant is responsible for providing comprehensive Human Resources operational and consultative support to managers and employees on people-related matters in the areas of benefits administration, employee relations and communication, compliance reporting, policy administration, and talent acquisition. Consultant will have in-depth knowledge of generalist functions and broad understanding of other Human Resources specialties. The position will be actively involved in delivering and developing plans, programs, and services that support business needs, foster engagement, and drive performance and productivity, including the development of communication strategies for design and delivery of these programs. This position plays an integral role in driving the credit union as an employer of choice. This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work arrangements. (Maximum of two days remote, three days in-office).

Major Duties and Responsibilities

  • Provide day to day performance management guidance to leaders and employees in the areas of talent and performance management, organization design and development, and change management. Ability to provide advice and guidance to
    leaders on people related issues; align HR Programs with business strategies; make recommendations to leaders balancing the interests of managers and employees. Partners with HR departmental subject matter experts such as Compensation,
    Recruiting, Payroll, and Training to provide solutions to support managers and employees.

  • Coach Managers through the employee relations practices necessary to maintain a positive employee-employer relationship that promotes a high level of employee commitment, morale and retention. Provides guidance on conversations with employees, the employee relations process, and potential legal issues. Advises employees and managers on the interpretation of policies, programs, and procedures.

  • Act as the subject matter expert, administer the implementation and administration of employee benefit programs collaborate with HR Partners to ensure effective delivery and execution of company-wide programs to employees. (i.e., onboarding, annual open enrollment). Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries. Maintains monthly reconciliation reports for various benefits and prepares annual reporting data. Coordinates, plans, and facilitates wellness program. Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA. Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities.

  • In partnership with the Talent Acquisition Team create, implement, and drive the processes to attract and recruit talent to meet current and future business needs.

  • Support employee engagement efforts across the enterprise to reduce turnover rates while enhancing employee productivity. Execute action plans to introduce and reinforce desired culture.

  • Maintains Human Resources documentation and statistical information. Analyzes statistical data and reports on all aspects of employment activity to identify causes of personnel problems. Develops and recommends solutions and improvements as needed in employment policies, processes, and practices.

  • Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.


Knowledge and Skills 

8+ years or more in a progressive HR Generalist/Consultant role with ability to lead, mentor, and motivate others to achieve optimal performance.

Bachelor's degree required in Human Resources, Organizational Development, Psychology, or related discipline. PHR or SPHR certification preferred.

Excellent interpersonal skills and the ability to command a room, earn the confidence of the business partners, influence decisions, and effectively cause them to embrace appropriate organizational change. Approachable and trustworthy demeanor to manage conflict and confidential situations. Self-motivated, capable decisionmaker with strong time management and organizational skills.

Proficiency with computer software applications, including: Microsoft Office Suite and HRM Systems, specifically Ultimate Software experience is preferred. Expertise in applicable employment laws, benefits and compensation philosophies, employee communication, employee relations, HR best practices, trends and issues. Strong organizational and time management skills, and the ability to multi-task; must be able to work independently and/or as a part of a team.

ADA Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines /
requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Human Resources

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