Student Support Advisor I-Henderson,NV at DeVry University

Posted in Admin - Clerical 9 days ago.

Type: Full-Time
Location: Henderson, Nevada





Job Description:

Opportunity:


  • The Student Support Advisor I is responsible for promoting student success through accurate and responsive advisement in the areas of academics, student finance, and service-related areas, providing support and advocacy as needed for students throughout the student life-cycle

  • This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolio

  • The Student Support Advisor functions as a role model for our TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose

  • This role requires the ability to work flexible hours including evenings and rotating Saturdays

  • The primary method of connecting with students will be through incoming and outbound phone calls

Responsibilities:


  • Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education

  • Creates and confirms an accurate financial plan by establishing time frames to complete any application process in order to be financially prepared to start and stay in school

  • Continuously reviews student account to advise students on their financial eligibility

  • Using a high level of discretion and independent judgment continuously evaluates the academic and financial plans throughout the student life cycle and makes appropriate adjustments to ensure successful student outcomes

  • Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned students

  • Documents all interactions in the appropriate institutional systems

  • Analyzes student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes

  • Coaches students to explore alternatives to overcome barriers to persistence or graduation

  • Makes appropriate resource referrals when necessary

  • Collaborates with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation

  • Maintains a thorough understanding of all academic and Title IV programs, policies, and procedures including institutional policies and federal and state regulations

  • Complies with applicable federal and state laws Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization

  • Promote student self-service tools during advising sessions and new student orientation

  • Engages students through a variety of communication channels. This may include video advising, inbound student calls, and proactive outreach to students in order to deliver first contact resolution

  • Completes other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and in accordance with our core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor's degree required

  • 1+ years of customer service or related experience required

  • 1 year or more of experience in Higher Education is desirable

  • Ability to work a variety of office hours including evenings and weekends

  • Able to sit and work at a desk and on the computer for extended periods of time

  • Must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift

  • Home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)

  • High level of interpersonal, communication, and problem-solving skills

  • Ability to work independently as well as function as part of a team

  • Must be a self-starter with the ability to prioritize effectively

  • PC skills in Microsoft Office, Internet applications, and database software

  • Experience with Student Financial Aid software application a plus

  • Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

  • This role requires the ability to work flexible hours including evenings and rotating Saturdays



  • Bachelor's degree required

  • 1+ years of customer service or related experience required

  • 1 year or more of experience in Higher Education is desirable

  • Ability to work a variety of office hours including evenings and weekends

  • Able to sit and work at a desk and on the computer for extended periods of time

  • Must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift

  • Home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)

  • High level of interpersonal, communication, and problem-solving skills

  • Ability to work independently as well as function as part of a team

  • Must be a self-starter with the ability to prioritize effectively

  • PC skills in Microsoft Office, Internet applications, and database software

  • Experience with Student Financial Aid software application a plus

  • Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

  • This role requires the ability to work flexible hours including evenings and rotating Saturdays





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