Ticket Office Attendant: Sells and distributes tickets to YC Performing Arts Center events/shows. Uses Audience View software to complete ticketing sales and purchases made online and in person with a variety of payment methods (cash, check, credit card, vouchers, etc.). Also the front line for customer service in communicating with patrons (face to face, telephone, online, etc.).
Event Staff: Duties include providing assistance to patrons of facilities by relaying times of events/performances, locating proper entrances, collecting tickets for admission, locating seats and exits, and other duties related to hospitality and safety issues. Also, monitoring the audience during performances and providing other assistance as needed (i.e. calling campus security, evacuation in the event of an emergency, ensuring every guest is able to enjoy the show, etc.). Able to administer First Aid or CPR if required (training provided).
Student Workers (ST) and Federal Work Study students (WS) will be hired at the student rate of pay.Minimum Expectations & Requirements- Basic knowledge of or experience in theater/performing arts - Excellent customer service skills: courteous, cooperative, and able to effectively communicate with members of the general public) - Ability to monitor the audience and determine appropriate level of assistance (Event Staff) - Basic cashiering and/or money handling, including processing cash, check, and credit card payment methods (Ticket Office Attendant)- Solid computer skills and comfortable using internet-based programs in a requirementPreferred Skills & Abilities
- Professional experience working in theater/ticketing/performing arts - CPR and First Aid training/certification - Work experience in a community college/higher education environment
Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular attendance as scheduled is an essential job function as it demonstrates dependability towards the performance of job duties.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 40 pounds and occasionally lift and/or safely move up to 100 pounds. Specific vision abilities required by this job include close vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
