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Analyst, Client Onboarding at Inmar Supply Chain Solutions, Inc.

Posted in Military/Defense 30+ days ago.

Type: Full-Time
Location: Winston Salem, North Carolina





Job Description:

Assist in the identification of and coordination of new client solutions for Supply Chain clients, to ensure an efficient implementation process. Work to convert existing Supply Chain clients from legacy systems to the current processing applications and respond to project work required to support new client implementations, client processing and warehouse configuration changes.

Major Responsibilities/Essential Functions:


  • Utilizing a thorough understanding of the ReSKU Returns and HighJump applications, work to identify and implement the appropriate configuration for clients on the system(s). 

  • Act as business process analyst and liaison between external clients and the Supply Chain Product team; identifying system gaps and requirements needed by new Clients

  • Provide configuration assistance in support of new client implementations and other events which require configuration updates. Configuration will be managed on a diverse set of devices (RF scanners, windows terminals, etc.)

  • Assist Client Onboarding Project Managers with task identification and updates for client onboarding, conversions and relocation of facilities

  • In support of client conversions to the ReSKU Returns platform, analyze data utilized in legacy applications to align with new system requirements

  • Document warehouse processes and provide SOP’s in support of new client implementations or warehouse reconfiguration needs

  • Respond to client/system enhancement requests to implement changes to processing rules; Assist Client Relations team with implementation of client master data changes

  • Provide support by coordinating and testing system changes and documenting the outcome

  • Instruct users in the proper and efficient usage of the system(s) and notify/train users when hardware and/or software changes occur

Minimum Requirements:


  • A minimum of an associate’s degree in computer science or a related area is required with relevant work experience. Bachelor’s degree preferred

  • Experience with Inmar/Supply Chain ReSKU Returns scanning solution preferred

  • Problem resolution skills; ability to logically troubleshoot, eliminate causes until root case is found; create a solution that addresses the root cause

  • Follow-through skills; ability to track multiple details to conclusion; document findings and solutions

  • Ability to interact with end-users pleasantly and productively

  • Basic organizational skills; ability to keep track of email threads, phone calls, related tickets

  • Professional communication skills, both written and verbal

  • Phone experience skills, any type of call center

  • Basic Google (Docs, Sheets, etc) knowledge, knowledge of remote connectivity tools

  • Familiarity with the logical process of walking an end-user through their problem to gather all the necessary information

  • Will require approximately 10% of work time to be travel

While performing the duties of this job, the associate is: 


  • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

  • Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

  • Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.

  • Frequently required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:                      

Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

#LI-MS1





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