Assist in the identification of and coordination of new client solutions for Supply Chain clients, to ensure an efficient implementation process. Work to convert existing Supply Chain clients from legacy systems to the current processing applications and respond to project work required to support new client implementations, client processing and warehouse configuration changes.
Major Responsibilities/Essential Functions:
Utilizing a thorough understanding of the ReSKU Returns and HighJump applications, work to identify and implement the appropriate configuration for clients on the system(s).
Act as business process analyst and liaison between external clients and the Supply Chain Product team; identifying system gaps and requirements needed by new Clients
Provide configuration assistance in support of new client implementations and other events which require configuration updates. Configuration will be managed on a diverse set of devices (RF scanners, windows terminals, etc.)
Assist Client Onboarding Project Managers with task identification and updates for client onboarding, conversions and relocation of facilities
In support of client conversions to the ReSKU Returns platform, analyze data utilized in legacy applications to align with new system requirements
Document warehouse processes and provide SOP’s in support of new client implementations or warehouse reconfiguration needs
Respond to client/system enhancement requests to implement changes to processing rules; Assist Client Relations team with implementation of client master data changes
Provide support by coordinating and testing system changes and documenting the outcome
Instruct users in the proper and efficient usage of the system(s) and notify/train users when hardware and/or software changes occur
Minimum Requirements:
A minimum of an associate’s degree in computer science or a related area is required with relevant work experience. Bachelor’s degree preferred
Experience with Inmar/Supply Chain ReSKU Returns scanning solution preferred
Problem resolution skills; ability to logically troubleshoot, eliminate causes until root case is found; create a solution that addresses the root cause
Follow-through skills; ability to track multiple details to conclusion; document findings and solutions
Ability to interact with end-users pleasantly and productively
Basic organizational skills; ability to keep track of email threads, phone calls, related tickets
Professional communication skills, both written and verbal
Phone experience skills, any type of call center
Basic Google (Docs, Sheets, etc) knowledge, knowledge of remote connectivity tools
Familiarity with the logical process of walking an end-user through their problem to gather all the necessary information
Will require approximately 10% of work time to be travel
While performing the duties of this job, the associate is:
Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
Frequently required to view items at an extremely close range and must be able to adjust and readjust focus.
Safety:
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.