Self-Help Credit Union has a Loan Officer role available with our Charlotte, NC team. You will manage the consumer loan process for a mission-driven credit union. Consumer loans include vehicles, home improvement, home equity, unsecured loans, and credit cards, among others. The loan officer interviews applicants and carefully evaluates applications. Successful loan officers support the sales and marketing aspects of the credit union with strong interpersonal and analytical skills.

Essential Responsibilities:

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  Manage the consumer loan process from initiation through closing, which includes: interviewing loan applicants, preparing applications, and providing timely and accurate disclosures while operating with moderate credit authority and complying with all federal and state regulations.

  
  


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  Prequalify loan applicants by examining borrower information and documentation such as credit reports and financial documents; assess creditworthiness, determine adequacy of income, credit, and collateral, and calculate repayment risk.

  
  


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  Determine the maximum purchase price/loan amount based on the customer’s financial circumstances and needs within credit union policy and procedures.

  
  


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  Verify accuracy of loan amounts and repayment terms on approved loan applications.

  
  


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  Prepare files for processing and underwriting; monitor processing progress and troubleshoot issues that arise during the collection, verification, and analysis of supporting documentation.

  
  


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  Communicate with borrower and referral source, if applicable, throughout the loan process.

  
  


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  Promote the Credit Union to individuals and groups in the community and participate in business development efforts to promote Self-Help mortgage and consumer loan products.

  
  


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  May market mortgage loans and refer to the mortgage team referrals for follow-up.

  
  


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  Implement new loan products and services in accordance with management direction.

  
  


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  Counsel members at their request or when evidence indicates there are budgeting problems or imminent financial difficulties. Assist members in choosing the loan product and related products/services that best meet their needs.

  
  


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  Proactively offer and cross-sell Credit Union products and services.

  
  


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  Assist collections staff in resolving delinquent accounts when requested.

  
  


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  Keep abreast of Self-Help policies and procedures involved in processing consumer loans.

  
  


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  Work and train with Underwriter to understand loan products, process, and policy.

  
  


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  Perform other duties and projects as assigned.

  
  

Credentials, Experience, and Skills:

• High school diploma and 2 to 3 years of experience in retail banking or equivalent related experience. College degree preferred.


• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.


• Preference for working in organizations that place priority on teamwork and collaboration.


• Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data to:
  
  
  
  • Prepare and analyze financial statements, operating projections, budgets, and cash flows
  
  
  • Evaluate and make sound recommendations based on financial risk assessment and underwriting criteria
  
  
  
  


• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes:
  
  
  
  • Marketing strategy and tactics
  
  
  • Product demonstration
  
  
  • Sales techniques
  
  
  • Sales control systems
  
  
  
  


• Strong attention to detail and ability to effectively plan, organize and prioritize work.


• Ability to form and maintain strong relationships with internal and external customers.


• Ability to effectively present information and respond to questions from groups and /or individuals.


• Proficiency with Microsoft Word and Excel.


• Ability and willingness to work beyond normal work hours, as needed.


• Ability to demonstrate Self-Help's Core Values:
  
  
  
  • Mission Before Self
  
  
  • Service With Excellence
  
  
  • Embracing & Promoting Change
  
  
  • Results Not Credit
  
  
  • Diversity as a Strength
  
  
  • Financial Sustainability for Mission Impact
  
  
  
  

Compensation:

Competitive nonprofit compensation, based on experience, plus a generous benefits package.

Application:

Visit our Careers Page to apply for this position. This position will remain posted until filled.

About Us:

Self-Help Credit Union was chartered in 1983 to build a network of branches that partner with working families and communities often underserved by the financial marketplace. With over $1.6 billion in assets and serving more than 92,500 members in 32 branches - six in Florida, 22 in North Carolina, three in South Carolina, and one in Virginia - Self-Help Credit Union is one of the fastest-growing community development financial institutions in the country. It is part of the Self-Help family of non-profit organizations whose collective mission is to create and protect ownership and economic opportunity for all. For over 41 years, the national Center for Community Self-Help and its affiliates have provided more than $11 billion in financing to help over 198,000 people buy homes, start and grow businesses, and build wealth. For more information, please visit www.self-help.org.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

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