East
Cambridge Savings Bank’s Lending Division is actively recruiting for a
Retail
Lending Manager
Function:
Under the general direction of the Vice President/Retail Lending
Operations Manager, organizes and manages the daily functions related to the
processing, underwriting and closing of consumer and residential loans in
accordance with established Bank policies, procedures and strategic goals.
We are looking for
candidates with:
Bachelor’s degree or equivalent in
specialized coursework and training.
Five years of loan operations experience and
prior management experience.
Well-developed organizational and analytical
skills.
Able to handle multiple tasks while
maintaining attention to detail.
Strong written and verbal communication
skills.
Able to register as a licensed Mortgage Loan
Originator as required under the S.A.F.E. Act.
Knowledge of lending procedures and
regulations in residential mortgage, secondary market and consumer loans.
Prior experience with Encompass.
Primary Responsibilities:
Manages the processing, underwriting and
closing staff. Conducts periodic performance reviews, provides direction,
coaching and mentoring to staff in completion of assignments, and makes hiring,
salary and promotional recommendations. Counsels, directs, and trains staff to
ensure that goals and objectives are met.
Responsible for establishing priorities for
the processing, underwriting and closing areas.
Manages the daily work flow, ensuring that all applications are
processed, underwritten and closed in a timely manner. Monitors and follows up on any production
delays or quality control issues that are identified. Manages and responds to issues not resolved
at staff level. May underwrite loans
based on production needs.
Manages the preparation of commitment
letters or appropriate denial or counter offer documents.
Communicates with sales and banking center
personnel on policy, procedures and customer issues. Conducts MLO training as needed. Provides
guidance in the resolution of routine problems in a timely manner. Streamlines
processes to improve workflow efficiency.
Directly and through subordinates, ensures
efficient delivery of lending services to customers. Researches and resolves
more complex customer questions or issues.
Maintains knowledge of industry and Loan
Operations field which includes up-to-date knowledge of loan products, investor
requirements, and lending regulations.
Demonstrates continual learning by attending industry seminars, webinars
and other training programs. Recommends and assists in the development and
implementation of new products and services.
Updates Loan Operations Policies and
Procedures manual as needed. Monitors the preparation of reports and reviews
finished product, updating Senior Management with relevant data as needed. Provides
assistance and support with any data/system updates.
Ensures Department compliance with all
State, Federal and investor requirements.
Performs operational audits to ensure compliance with established
policies and procedures, and for compliance with laws and regulations in
preparation for audits and regulatory exams. Implements audit and compliance
changes as required by new or amended regulations.
Complies fully with all federal, state and
local laws and regulations, policies and procedures, including but not limited
to the S.A.F.E. Act and its registration, renewal and updating requirements;
and ensures that the Origination staff does the same.
Maintains knowledge of the Bank Secrecy Act
(BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and
Office of Foreign Assets Control (OFAC) regulatory requirements. Ensures that management and staff members
complete BSA related annual training in a timely manner and that all BSA
procedures are followed when applicable. Identifies and reports compliance
related issues and suspicious activity.
Other Job
Responsibilities:
·
Performs related managerial, administrative, and special projects
as required or assigned to ensure the ongoing effectiveness of the lending
function.
·
Participates in civic activities to promote growth and development
in the community and a positive image for the Bank.
Contact our Human Resources Division or visit www.ecsb.com/careers for
more details and to apply.
