The first 3 letters in workplace safety are Y-O-U!
TK Elevator is currently seeking an experienced Operations Coordinator - Service/Repair in Indianapolis, IN.
Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:
Performs Install Base maintenance as needed. Creates safety inspection tickets.
Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order #.
Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
Tracks Operations systems and tool audits.
Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox.
Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
Assigns tickets to mechanics, as needed.
Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).
Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).
Prepares special reports for high profile customers and provide National Accounts with updates and Requests for Information.
Reviews Work in Progress report (weekly) and submits to regional billers.
Reviews invoice on-hold reports and works with Regional Procurement Department to correct.
Who we are looking for
EDUCATION & EXPERIENCE:
High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration
PREFERRED EXPERIENCE:
Some elevator repair administrative work preferred
