Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry's well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.
Summary
This position is responsible for supporting the end-to-end supply chain activities of the manufacturing site from purchase order creation, receipt and shipping finished product. Ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries, orders or issues.
Essential Duties and Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Coordinate delivery schedules with dispatch
Issue credits or debits accurately when applicable
Answering incoming calls
Taking sales orders from sales representatives and customers by phone and radio
Assisting walk-in counter customers
Facilitating new account and credit approvals
Categorizing, scanning and maintaining ship ticket copies for audit purposes and file all customer records
Printing and distributing e-mailed customer purchase orders
Time clock system administration. Daily verification of employee hours
Weekly time clock review with Site Manager and subsequent HR submission
Attendance and overtime trending/reporting
Purchase Order Creation and system maintenance
Purchase Order delivery receipt verification and data entry (receiving)
Weekly audit of all raw material delivery receipts vs. trucking records
Update shipping tickets with appointment info, change date as needed
Ensure PM tickets are printed, delivered to shipping and matched appropriately for evening loading
Order office and printing supplies
Use purchasing card for payment of invoices below threshold
Month End Close - data entry
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Requirements / Education / Experience
High School Diploma or GED equivalent, some college preferred
Good with basic math
Experience working in a technical or industrial organization, providing customer service and inside sales support
Working knowledge of Microsoft Office Skills (Outlook, Excel, Word)
Detail oriented and excellent organizational and multitasking skills
Ability to work efficiently and effectively under pressure with simultaneous deadlines
Ability to think on your feet, by assessing, planning and strategic troubleshooting
Self-motivated and driven professional
Physical Environment
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
Bending and some lifting
Extensive writing
Extensive phone and radio use
Tasks can be very repetitive
Slight lifting of ship tickets and overnight packages
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
