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Director, Workers Compensation Operations at Erie Insurance

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Erie, Pennsylvania





Job Description:

Division or Field Office:

Claims Division
Department of Position: Corporate Claims Department
Work from:
Home, within ERIE Footprint

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary


  • This is a remote position, working from home within the ERIE Footprint (PA,NY,OH,IL,IN,WI,TN,KY,MD/DC,VA,NC,WV)

Directs and manages the operations of the Workers' Compensation department, including operational effectiveness, talent management, Policyholder relationship management and Agency management and strategic direction.

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains, and directs personnel. Prepares and conducts performance assessments, coordinates discipline, and oversees. Employee development as required.

Supervises claims leaders and analyzes and evaluates Workers' Compensation department operating efficiency, staffing and activities and makes modifications to ensure optimum performance. Ensures that each area in Workers' Compensation is adequately staffed and the staff is adequately trained, directed, and supervised.

Directs Cost Control Activities and reviews claims expenses to ensure they conform to company guidelines.

Directs the handling of Policyholder, Agent and claimant complaints and inquiries. Counsels agents on policy interpretation, procedures, and related matters.

Assists in the creation and implementation of long- and short-term objectives that are in alignment with the enterprise strategy and claims department strategy. Ensures all approved policies, plans and objectives are clearly understood and effectively applied throughout the department.

Collaborates with the Director, Medical Management / Workers' Compensation on process changes, work flow changes and compliance changes that impact Workers' Compensation department.

Acts as business lead on projects impacting Workers' Compensation.

Maintains and applies a current knowledge of trends and latest developments in the industry. Implements changes within authority. Represents the company with industry, community and among Agents. Promotes the company's good will and interest.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Collaborates (Leader)

Self-development (Leader)

Customer Focus (Leader)

Instills Trust (Leader)

Persuades (Leader)

Drives vision and purpose (Leader)

Decision Quality (Leader)

Nimble Learning (Leader)

Cultivates Innovation (Leader)

Develops Talent (Leader)

Plans and Aligns (Leader)

Values Diversity (Leader)

Ensures Accountability (Leader)

Optimizes Work Processes (Leader)

Qualifications

Bachelor's Degree and eight years claim handling or related experience required or Associates degree and ten years claims handling experience required, or High School Diploma, or GED, and twelve years claims handling experience required.Management Experience required.Completion of Associate in Claims (AIC) designation preferred.Willingness to obtain and maintain any required licenses.Valid driver's license required.

Physical Requirements

Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Driving; Often (20-50%)

Pushing/Pulling; Occasional (
Manual Keying/Data Entry; Often (20-50%)

Climbing; Rarely





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