Posted in General Business 30+ days ago.
Type: Full-Time
Location: Pensacola, Florida
As a Software Support Specialist you will be the front-line point of contact for our customer base. You will need to deliver a positive customer experience with interactions via phone, chat, and email.
You will ensure each case that is handled meets the quality and procedural expectations of internal and external customers. You will be troubleshooting to isolate the root cause of an issue, with the end goal of finding a resolution. We value team members who can communicate clearly and concisely, and who work to build a positive and enjoyable workplace.
What will be your impact:
What we are looking for:
Technical Skills that will help:
What we offer:
About us:
SmartCOP, Inc. was founded in 1988 and incorporated in 1999. Headquartered in Pensacola, Florida, SmartCOP has a simple, yet very important mission: maximize public safety by providing real-time information through integrated software solutions for law enforcement officers, firefighters, EMS personnel, dispatchers, and report takers.
We accomplish this mission by offering system development, implementation, and support services for a fully integrated suite of public safety products including Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile Computing with Field Based Reporting (MCT & FBR), and Jail Management System (JMS).
Many of our employees have decades of experience in the public safety. Their years of experience help establish our company’s path.
Salary: $20.00
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