Position Overview: This position is the entry level of the Operations Manager classification. The incumbent will assist with insuring that Pike Engineering is increasing market share and market penetration while continuously maintaining quality services in the assigned geographic area. The incumbent will provide management of day to day operations that they are assigned to. The incumbent will provide/assist in the training and mentoring of design/engineering staff that they are responsible for. Typically, this position will be responsible for 1-2 profit centers and a staff of less than 20 employees.
Duties & Responsibilities
Position subject to supervision of progress and results. Among the incumbent’s major responsibilities are the following:
Support the organization’s vision and strategy and demonstrate initiative and personal accountability to meet work demands according to the highest standard.
Exhibit the highest day to day standards and demonstrate the highest level of business ethics and consistently adheres to and promotes key values and principles in all transactions.
Communicate regularly with the clients’ management and Pike Engineering’s RD/RVP to assure that the employees of Pike Engineering under their area of responsibility are all productive and responsive to the needs of the client(s).
Maintain strong employee retention through effective interpersonal contact and with fair and equitable administration of company policies and procedures.
Manage and be accountable for the financial performance (profit/loss) of assigned profit centers. Responsibilities include the accuracy of all invoices and payables, WIP calculations, determination of appropriate pay rates and contract bill rates as well as review of monthly DVPC financial statements for accuracy and completeness.
Communicates with Pike Engineering employees under their area of responsibility to assure all are productive, making reasonable progress in their classification and helping to address and bring forth/solve employee concerns.
Provide formal employee appraisals to employees within area of responsibility with the approval of the RD/RVP.
Assist the RD/RVP and corporate personnel in the marketing of Pike Engineering’s design/engineering services to existing clients or solid prospects within the assigned region.
Maintain good rapport with all clients and prospects.
Employ additional personnel in billable positions and or projects when the need for additional staff is apparent with prior approval of the RD/RVP.
Suspend and/or remove a subordinate from service as per corporate guidelines. Termination of a subordinate’s employment will be the decision of the OMI with RD/RVP counsel and in accordance with company policies and procedures.
Investigate of all accidents (vehicular or personal injury) and claims (property damage, workers compensation, unemployment, etc.) within the assigned region. A written report will be submitted in a timely fashion on all such investigations.
Maintain company equipment and resources assigned to him/her and will monitor the condition and use of equipment and resources assigned to Pike Engineering employees in the incumbent’s area of responsibility.
Requirements
Graduate with a four-year degree in Engineering or Business from an accredited four-year college or an equivalent combination of education and experience is required.
Eight (8) to Ten (10) years of experience in the energy or communications utility industry is required.
Two or more years’ experience in management or supervisory role is preferred.
Incumbent must be fluent in business technology applications.
Demonstrated leadership qualities are a must.
Skills, Abilities and Knowledge:
Excellent organizational and planning skill
Demonstrated skills in verbal/written communications
Demonstrated negotiating and decision-making skill
Demonstrated management and business skills
Demonstrated skills in providing leadership, motivation, vision, and direction
High energy level with the ability to work in a fast paced, ambiguous environment
Proven success in developing and maintaining customer relationships
High commitment to achieving goals and plans
Other Skills/Abilities
Self-Motivated
Work independently
Team-Oriented
Customer Oriented
Able to manage multiple tasks and provide leadership to other team members.
