The role of the Onboard Human Resources Manager (HRM) is to support a culture of commitment to the
Company’s Mission, Vision, Values and Culture. The HRM will serve as an employee retention expert and liaise
with all departments to create an optimal work environment through effective promotion and advisement of HR
policies and programs to support management and crew.
The HRM provides pragmatic and objective feedback to the management team that is in line with the
organizational priorities, employee retention goals, and current employment best practices. The Onboard HRM
partners with the shoreside Fleet HR Director and onboard leadership to diagnose crew requirements and
implement effective solutions that support business needs as decided by the Fleet HRD. The HRM will also serve
as the go-to resource for all crew members onboard for any human resource matters. Adherence to
confidentiality requirements of the role & team information is expected.
In addition to the application process please click this hyperlinkto take our Cultural Index Survey as a part of your application. The survey that takes approximately 7-10 minutes to complete.
Duties & Responsibilities
Always maintains visibility with crew members and has an approachable demeanor.
Effectively implements any new HR Policies, company initiatives or other applicable internal or
external HR-related requirements.
Interprets and advises crew members regarding onboard policies/procedures and benefits.
Possess a clear understanding of processes that will enable the administration of progressive
disciplinary action through coaching and counseling to improve performance or recommend
termination of employment.
Oversees the orderly and accurate e-filing of crew member documentation.
Maintain Crew information boards located in the crew hold/mess area.
Assists in any port or various authority inspections, conducts all onboard HR audits as needed.
Establish routines to maintain effective HR office operations onboard.
Supports and partners with the shoreside HR team to resolve and escalate any issues/concerns.
Follows up with department heads on any elevated Crew concerns and discrepancies.
Maintain electronic crew data in Otalio system including demographics, personal information,
documents, and onboard status to ensure an accurate headcount.
Manage crew berthing, including cabin assignments for newly embarked crew and manages
cabin disputes and change requests.
Responsible for Onity Card system, Crew members ID cards/name badges and respective tasks.
Collaborates with Medical Officer, shoreside HR Manager, and other certified collections to
meet drug & alcohol policy and testing requirements.
Participate and ensure participation of all USCG mandated drills and emergency procedures as
directed
Performs other duties if required since above stated describe only a regular working day and
may not be inclusive of every task needed to achieve results
Embarkation & Debarkation
Responsible for tracking arriving and departing crew in Otalio.
Responsible for liaising with Travel team directly regarding any issues with crew travel including
coordinating and booking travel in emergent situations where Travel team isn’t available.
Responsible for timely management of crew check-in via Otalio and resolving any issues.
Prepares and implements an embarkation process for new hire employees to ensure a
welcoming onboarding experience, including meet and greets.
Coordinates disembarkation tasks with department managers to ensure proper execution
Audits and ensures full compliance with crew articles, alongside marine management.
Employee Relations
Effectively consults with employees at all levels through listening objectively and providing
solutions that support positive business results.
Promptly advises Fleet HR Director appropriately of any Employee Relations matters & plans to
address.
In conjunction with Fleet HR Director & upon review, may be asked to facilitate onboard
investigations, prepare the Investigation summary report and provide next steps suggestions.
Utilizes conflict resolution tools and mediates for win-win solutions in conjunction with HRD.
Coach onboard management on coaching/disciplinary action needs in order to help effectively
manage crew member performance.
Oversees the onboard, internal position change process for crew members and closely
collaborates with onboard leadership and shoreside teams to ensure right person, right place,
right time and appropriate training is planned and tracked upon completion.
Works collaboratively with all levels of management to consistently improve business results
and meet business objectives through following the Company's disciplinary rules and
procedures.
Provides clear and concise guidance with development, delivery, and follow-up of performance
improvement plans as assigned by the Fleet HR Director.
Crew Wellbeing
Oversees the planning and execution of crew events and solicits feedback from all departments
on a regular basis.
Ensures that Crew TV and/or Crew Information Boards are kept up to date with relevant
information.
Ensures that relevant shoreside information has been communicated to onboard team.
Ensures Employee Assistance Program (EAP) services awareness and implementation.
Reports any observations or concerns to onboard management and Fleet HRM as related to
crew wellbeing and welfare.
On call 24 hours a day for regular communication with management/crew and emergencies Work with the Medical Officer and other appropriate members of operations to institute all illness plan protocols and procedures onboard.
Conduct crew cabin inspections, in conjunction with Hotel Director and/or Captain, which includes oversight and coordination of follow-through, general assessment and upkeep of crew living standards in compliance with Company policies.
Ensure new hire crew receive their uniforms upon embarkation and enforce grooming guidelines.
Training
Oversees completion of HR compliance training onboard through LMS.
Notify Fleet HR Director of any onboard training needs & develop a plan to address.
Facilitate New Hire Orientation & RESPECT Service System presentations.
Tracks training & license/certification records to keep HRIS system (UKG) updated.
Facilitates new-hire check-ins to support the onboarding process.
Minimum Qualifications & Requirements
Education:
HS Diploma or equivalent required
Bachelor’s degree, or equivalent of experience, preferred in related field
Professional Certification(s) or License:
Valid Transportation Worker Identification Credential (TWIC) – if applicable, and/or ability to obtain and maintain
Copy of DD214, if Veteran status
Valid Driver's License
Skills & Abilities:
Advanced MS Office skills required - must be proficient w/ technology, learn systems quickly, have an extreme eye for detail and understand various HR data tracking systems
MXP skills preferred
Experience building and maintaining positive relationships
Experience in conflict resolution and workplace investigations
Excellent written and verbal communication skills
Proven track record of working successfully in a team environment
Ability to multi-task in a high pressure environment with shifting priorities
Ability and willingness to give presentations to large groups
Ability to work with a sense of urgency and efficiency
Must be detail-oriented and extremely organized
Must be willing to accept changes of direction in work and priorities with a positive attitude
Must be a proactive thinker and constantly think ahead to better serve our customers, both internal and external
Experience:
2-4 years of experience directly related to the duties and responsibilities of this position
Cruise industry experience preferred
Physical:
Must submit to and pass mandated USCG physical
Ability to meet and maintain the maximum onboard bunk bed capacity of 300 lbs.
Ability to conduct work in a marine environment that is subject to some/all the following: confined spaces, uneven surfaces, variations in temperature, wake, and motion
Ability to lift and carry up to 50 lbs.
Ability to climb stairs and ladders
Other:
Must be at least 21 years of age.
Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.
*Additional requirements may be required depending on the physical needs of the role
Our Values - RESPECT:
At City Experiences and American Queen Voyages, our mission is to create amazing experiences – not only for our guests, but our employees. Our company values (RESPECT) allow us to live out our mission of creating amazing experiences.
RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork.
EEO - Equal Opportunity Employment
American Queen Voyages is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.
Behaviors
Required
Leader: Inspires teammates to follow them
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
Team Player: Works well as a member of a group
Motivations
Required
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
