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Progress Ridge Assistant Branch Manager at Rivermark Community Credit Union

Posted in Management 30+ days ago.

Type: Full-Time
Location: Beaverton, Oregon





Job Description:

Rivermark Community Credit Union has been offering superior financial services with a member focus since 1951. Like the members we serve, we’re innovative, visionary and technologically proficient when it comes to work and finances. Credit Union Difference Rivermark is a not-for-profit financial cooperative, owned by the people who save and borrow here. Unlike a bank, Rivermark does not issue stock or pay dividends to outside stockholders. Instead, earnings are returned to members in the form of lower rates, higher dividends on deposits and lower fees. We exist solely for the benefit of our member/owners. While credit unions and banks offer similar products and services, the similarities end there. Our History Rivermark was founded in February 1951 by 140 grocery store employees who formed Safeway Portland Employees Federal Credit Union. In 2004, the credit union was approved for a community charter and changed its name to Rivermark Community Credit Union. Today, the Credit Union operates 7 branches in Oregon and serves over 90,000 members. Deposits are federally insured by the National Credit Union Administration (NCUA).

Summary

Acts as a working manager that assumes responsibility for and performs the duties, as needed, of the branch positions they supervise. Partners with the manager to oversee the supervision of staff and all member service activities. Guides and advises staff on the efficient handling of member needs.

Primary Duties & Responsibilities

Branch Goals/Sales


  1. Partners with the manager to achieve Credit Union and team goals. Supports management decisions to ensure the success of the Credit Union.

  2. Conducts regular operational and sales-focused staff meetings.

  3. Creates and conducts sales meetings that are exciting, inspirational and celebrate individual and team successes. Includes a variety of activities to build individual skills and practice successful interactions including, but not limited to assessing member needs, relationship selling, benefit statements, asking for the business and overcoming objections.

  4. Utilized reports to manage staffing and achieve desired productivity and sales results.

  5. Supervises and monitors production to meet/exceed expectations and goals.

Coaching & Development


  1. Conducts one-on-one, observational and on-the-spot coaching of branch staff, as directed by the manager.

  2. Provides regular and empowering coaching sessions with each team member and is fully engaged in the development of staff.

  3. Conducts frequent coaching and developmental sessions with staff to discuss areas needing improvement, sales, procedural changes and education/training

  4. Provides supervision and leadership to staff. Assigns work and directs staff to uphold service expectations. Demonstrates and promotes behavior that exceeds member expectations

  5. Creates and conducts regular staff meetings to exchange information, receive feedback and encourage teamwork

  6. Ensures that team members are trained and cross-trained in all phases of their particular jobs to ensure quality service to the membership. Establishes and implements systems and procedures to ensure maximum efficiency. Recognizes inefficiencies and makes recommendations for improvement.

  7. Reviews and documents job performance of assigned staff in designated performance tracking system.

  8. Works with manager to complete periodic employee performance evaluations.

  9. Makes recommendations regarding hiring, promotion and disciplinary actions to management.

Operations


  1. Acts as a role model for the staff in all operational areas.

  2. Assigns work, maintains work schedules, answers questions and solves problems. Assists with complex transactions, member problems and explains policies and procedures.

  3. Prepares operational reports by collecting, analyzing and summarizing data and trends.

  4. Provides oversight of entire team. Takes the initiative to step in and assist with member transactions as needed.

  5. Responds to member concerns and complaints in a timely, professional manner. Approaches resolution with a desire to enhance member satisfaction with the Credit Union and its products and services.

  6. Works with the manager and is accountable for compliance of certifications and all internal controls.

  7. Ensures all negotiables and sensitive material are secure according to security procedures.

  8. Monitors teams action items to ensure timely completion.

  9. Ensures staff adherence to Credit Union policies and procedures and compliance with branch audits. Answers difficult questions explains specific policies and procedures and solves complex problems for members and staff.

  10. Authorizes exceptions to normal policy or procedure when circumstances warrant, and deviation supports good member relations and/or business practices.

  11. Ensures necessary security, including, but not limited to dual controls, opening and closing procedures, negotiables and cash (when applicable). Observes safety rules to ensure maximum safety and security of members, employees and Credit Union assets.

  12. Ensures that all work areas are clean at the end of each day.

  13. Complies with all policies, procedures, guidelines and work rules.

  14. Seeks ways to streamline work processes and continuously improve the Credit Union.

Rivermark is a proud EEO employer. We welcome applicants of all backgrounds including minority and underserved populations.

We celebrate and value  diversity in the workplace.

Education/Experience

High school diploma or equivalent. Minimum two years of progressively responsible operations and/or consumer lending experience in a financial institution. Minimum two years of lead, supervisory or management experience.

Requirements Skills, Job Knowledge & Abilities


  1. Ability to relate management goals and objectives to budgets and action plans, while focusing on increasing profitability and maintaining superior member service.

  2. Ability to quickly gain thorough knowledge of all reporting positions in order to coordinate daily functions and resolve employee and member issues, including security and negotiable instruments (when applicable). Understanding of audits, compliance, fraud and loss.

  3. Ability to acquire knowledge of and be comfortable conducting member transactions as part of daily job responsibilities.

  4. Strong knowledge of operational and lending (when applicable) policies and guidelines. Specific knowledge of all loan and deposit product offerings.

  5. Well-developed leadership and management skills. Proven ability to lead and motivate in a sales and service environment.

  6. Ability to plan and schedule to maintain effective workflow within the branch or team.

  7. Ability to act in an appropriate business-like manner and cope with a multitude of competing priorities while remaining calm.

  8. Ability to exercise discretion and independent judgment when interpreting policies and procedures, making exceptions as appropriate. Ability to make decisions, take action and accept responsibility for results.

  9. Professional written and verbal communication skills. Strong interpersonal and service skills to amicably solve member complaints.

  10. Ability to use Microsoft Office software. Comfortable using computer to access core system member information, enter memberships and loans (when applicable) and review sales results.

Supervisory Responsibility

This position has direct supervisory responsibility.

Interpersonal Contacts

Continuous contact with employees and members.

Travel

Occasional local travel.

Rivermark is a proud EEO employer. We welcome applicants of all backgrounds including minority and underserved populations.

We celebrate and value  diversity in the workplace.




Salary: $62,584.00


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