Essential functions of the position include, but are not limited to:
Acts as a liaison between business and IT to help convert business development requirements into high-level and low-level design documents, test plans and recommend IT Solutions.
Assess the usefulness of pre-developed application packages and adapt them to a user environment.
Define the goals of the system and devise flow charts and diagrams describing logical operational steps of application development.
Co-ordinate with programmers, application developers, and other business analysts by serving as a organizer of epics, user stories, and sprints to effectively apply waterfall and/or agile scrum process.
Through effective communication with Users, suggest ways to improve business processes using lean concepts and six sigma concepts, and participate in providing effective design for technical support process.
Design, coordinate and execute test plans and test cases to support day to day change management and larger project work.
Organize and Coordinate User Acceptance Test (UAT), relaying any finding back to developers
Creates and executes project work plans, revising as necessary to meet changing needs and requirements through change management and incident management tools such as SharePoint and JIRA.
Become a SME on products assigned to ensure a robust and complete set of test cases are created.
Responsible for process building and gap analysis for incident, problem, change and availability management as per ITIL framework as a part of organizational initiative.
Through effective communication with Users, suggest ways to improve business processes using lean concepts and six sigma concepts, and participate in the design of providing effective Technical support.
Consult with IT and PMO management to ensure agreement on systems and process principles.
Assist with documentation for design, test procedures and user guides.
Provide users with assistance in solving computer related problems such as errors, stuck transactions, data corruptions and application utilization problems.
Troubleshoot application and system malfunctions by reviewing and analyzing performance indicators to locate code problems, user errors and correct errors by correcting codes or user trainings.
Perform data analytics and provide Data visualizations for the management to propagate business decisions.
Minimum Qualifications:
Bachelor’s Degree or equivalent experience in field related to business, economics, information technology, or computer science
2+ year(s) of related experience in similar role
Must have excellent written and verbal communication skills
Required skills but not limited to Project management, Oracle ERP, Business analysis concepts and techniques, process improvement techniques, PLSQL, JIRA Administration, Data Analytics.
Ability to exhibit a high level of confidentiality.
Strong Microsoft Office skills (Word, Excel, and PowerPoint) and VISIO
Must be a team player and work well independently
Strong attention to detail and analytical skills
Must identify and resolve problems in a timely manner
Must have the ability to work under pressure and thrive in a fast paced/dynamic environment
Preferred System familiarity and skills:
ERP System – Oracle E Business suite
CRM Software - Salesforce; Salesforce CPQ a plus
Migration and Data management tools - Toad/SQL Navigator, Oracle applications.
Web Applications - AJAX
Requirement Analysis and System Architecture Software – Popkin System Architect, Acme Studio.
Project management Software – Microsoft project, Microsoft Sharepoint.
Change Management– Atlassian JIRA
Business Intelligence and data reporting software – Tableau, Sigma, Snowflake.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
