The Program Manager, Consumer Drug Take Back will work in conjunction with the Manager of the team as well as with the Client Account Manager for Consumer Drug Takeback. The new hire will work under the supervision of the Manager, Consumer Drug Takeback Solutions.
East Coast candidates preferred
Under this supervision, the employee will serve in the following capacity:
Responsible for compliant and swift execution of the east coast National CDTB programs.
Work in conjunction with the sales organization to identify and strategically select locations throughout the state which would serve as kiosk drop off sites.
Serve as point of contact for all state program communication – be readily available to meet, interact and communicate with all outside stakeholders at the State or Federal level.
Create project plans for various tasks or smaller roll-outs within the program which advance the program, i.e. website functionality work, envelope placement in state, etc.
Plan, organize and carry out drug take back events as required by legislation and Inmar’s plan.
Complete required reporting and compile the end of year report to be sent to respective department of health organizations.
Serve as main point of contact from regulatory team internally – work with regional regulatory contact to ensure compliance.
Make operational based decisions regarding program while keeping the profit and loss assessment in mind.
Work with internal design team members to set up website and call center functionality as required to manage program.
Be willing to travel to regional areas to assist with audit of pharmacy locations after kiosk placement.
Work as the liaison between our host sites and the destruction partners that Inmar identifies.
As the National Consumer Drug Takeback program continues to evolve and grow, the associate will act as the first point of contact with the new customer – whether that is a retail partner or a manufacturer partner. They will engage the client on a regular basis to make sure that they are satisfied with our level of service. They will problem solve and then disseminate information appropriately should an issue arise and work to see that issue through to a resolution.
The Consumer Drug Takeback Account Manager will be assigned projects in conjunction with the Manager, Consumer Drug Takeback Solutions and will be required to collaborate with both their manager as well as other members of other teams across the network.
The program manager will be responsible for creating project plan documentation, setting expectations with all internal and external stakeholders, and seeing a large number of small projects through from inception to completion.
They should feel very comfortable with public speaking, talking to smaller and larger groups both in person and over the phone/internet, and will be willing to travel to meet with clients for certain events. They will be someone that is trustworthy and can be counted on to work on tight deadlines and at a fast pace.
Primary Accountabilities:
Operational Management (50%)
Plan and execute solution/service programs to meet client objectives
Assist operational teams with management of the program. Be available to take on small projects which in turn contribute to the overall goal of the program.
Work closely with clients to assist with their overall needs of the program.
Provide ongoing support and superior service to both clients & internal teams
Strategic (20%)
Understand each client’s goals, challenges, marketing objectives & strategies
Influence (30%)
Establish and develop trusted relationships with assigned clients
Work in seamless coordination with other internal teams as it relates to the overall client experience of our clients.
Required Qualification:
Bachelor’s Degree in Business or related field Or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
Project management experience
6-8 Years of related work experience (specific industry knowledge a plus)
Proficient with G-Suite
Proficient with Microsoft Office Suite
Beginner with Salesforce.com
Competent with JIRA
Individual Competencies:
Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth.
Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.
Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitudes.
Analytical & Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.
Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
While performing the duties of this job, the associate is:
Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
Occasionally: Job requires this activity up to 33% of the time
Frequently: Job requires this activity between 33% - 66% of the time
Regularly: Job requires this activity more than 66% of the time
Safety:
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
As an Inmar Associate, you:
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
