Product Management Senior Advisor

Virtual, End to End Provider Transformation Team

The job profile for this position is Product Management Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.

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***This role is WAH/Flex which allows most work to be performed at home.

*** Up to 25% travel ***

The Interaction Model Solution Sr. Advisor is responsible for developing and maintaining Conversational AI and the Asynchronous Ticketing System as a solution set. The Interaction Model as a product will require collaborating across Evernorth businesses on a regular basis; key partners include Provider Services and Operations, Evicore Provider Services, Finance, Digital, and Affordability teams. A flexible architecture mindset will encourage you to determine how your solution can enhance the viability of existing solutions as well as be stand alone. Decisions on how to enhance and develop your products will be guided both by what the data is telling us as well as what customers and the industry are asking for. By focusing on a new interaction model, Cigna's Providers across the enterprise will be better supported both in terms of a flexible communication channel and real-time problem solving. Additionally, net promoter scores will benefit from more nimble ways to engage our provider partners.

Key responsibilities:

• Product management skillset of managing a product through its lifecycle, implementing best practices in the research & development phase of the product lifecycle that focus on demonstrating business value and opportunity to generate earnings.


• Align with the product development lifecycle to develop a framework for analytics as a stand-alone solution, in addition to enabling existing and other emerging solutions


• Refine, socialize, and longitudinally maintain a roadmap to build interaction models, and associated solutions, as both a stand-alone solution set and enhancement to existing products


• Lead/collaborate in PoCs focused on opportunities to bring analytic-driven solutions to market


• Collaborate with key matrix partners on opportunities to strengthen products with a focus on go to market value


• Understand overlap across solutions with other parts of the Evernorth businesses


• Align with workstreams requiring new capabilities to inform business and portfolio requirements and requests

Success metrics

• Roadmap including:


• Active PoCs with defined success metrics


• Component of broader solution to span across Cigna Enterprise


• Stand alone solution(s)


• Enhancements with defined goals


• Pipeline alignment with Digital, SEED, and other identified impacted teams

Experience/Requirements:

• Bachelor Degree required


• 5-7 years experience in Product Management or Product leadership required


• 1-3 years experience in AI and/or technical solutions highly preferred


• 1-3 years experience in insurance or healthcare solutions highly preferred


• Lean six sigma experience preferred

For this position, we anticipate offering an annual salary of $101,100 - $168,500, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link .

For this position, we anticipate offering an annual salary of $101,100 - $168,500, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.