MISSION, VALUES and SERVICE GOALS

• 
  MISSION: We deliver outstanding care, inspire health, and connect with heart.


• 
  VALUES: Trust. Respect. Integrity. Compassion.


• 
  SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

• Completes mandatory education, annual competencies and department specific education within established timeframes.


• Completes annual employee health requirements within established timeframes.


• Maintains license/certification, registration in good standing throughout fiscal year.


• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.


• Adheres to regulatory agency requirements, survey process and compliance.


• Available to work overtime in addition to working additional or other shifts and schedules when required.


• Complies with established organization and department policies.


• Attends and participates in department meetings and is accountable for all information shared.


• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.

• Leverage innovation everywhere.


• Cultivate human talent.


• Embrace performance improvement.


• Build greatness through accountability.


• Use information to improve and advance.


• Communicate clearly and continuously.

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.


• Completes mandatory education, annual competencies and department specific education within established timeframes.


• Completes annual employee health requirements within established timeframes.


• Maintains license/certification, registration in good standing throughout fiscal year.


• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.


• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.


• Adheres to regulatory agency requirements, survey process and compliance.


• Complies with established organization and department policies.


• Available to work overtime in addition to working additional or other shifts and schedules when required.

• Leverage innovation everywhere.


• Cultivate human talent.


• Embrace performance improvement.


• Build greatness through accountability.


• Use information to improve and advance.


• Communicate clearly and continuously.

• Places courtesy and service above routine and goes beyond customer expectations


• Anticipates and takes proactive steps to ensure customer's needs are met


• Keeps patient/work environment neat and clean


• Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible

• Develops and maintains positive working relationships


• Keeps others well informed


• Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence


• Practices active listening


• Seeks to understand patient's experience

• Demonstrates integrity and strong business ethics


• Utilizes time and resources in a prudent manner


• Strives to continually improve department processes and services


• Projects professional image through enthusiasm towards work, behavior and appearance

• Demonstrates Beacon values verbally and through actions


• Demonstrates self-awareness and sensitivity to the perceptions of others


• Listens carefully to input and concerns and takes appropriate action


• Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions


• Displays and exhibits caring behaviors with each interaction

• Fosters a sense of trust and collaboration among associates


• Maintains confidentiality at all times


• Verbal and written communications are clear and effective


• Responds to change in a positive manner