There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. ​ We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.

Role Summary

Manages an operations team of front line leaders, professionals and support staff responsible for providing quality support servicing and administration support to clients. Responsible for ensuring that good client relations are maintained, and complex client issues are resolved fairly and effectively and in accordance with the regulatory requirements and consumer laws. Responsible for the achievement of team goals and objectives, talent management, and the supervision of team members.

Responsibilities:

• Manages operations team of supervisors, professionals and support staff. Plans, allocates, and monitors workflow to ensure that client operations team activities are accurately and timely completed.


• Ensures team adheres and manages to quality standards. Analyzes trends and recommends process enhancements to improve team performance and client experience.


• Acts as an escalation point for complex problems that less experienced resources cannot solve. Provides guidance into analytics and decision-making processes.


• Communicates with clients to support their operations needs and ensure client satisfaction. Communicates and triages any significant client issues with their relationship manager(s).


• Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.


• Acts as operations point of contact for institutional and state client partners. Participates in strategic planning with client partners and drives execution in the front line business unit.


• Works effectively in cross functional teams (within and outside the department) as project or product development leader. Assembles required resources and effectively drives strategic and discretionary efforts to completion.

Qualifications:

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND


• 5+ years of total relevant work experience


• FINRA S. 7, 24, 53 licensing required (or attained within 90 days)

Minimum salary (USD) starts at:

(Colorado only*) Salary range minimum is one component of our total compensation and benefits package.  *Note:  Disclosure as required by sb19-085 of the minimum salary compensation for this role when being hired into our offices in Colorado.

Commitment to Diversity, Equity, and Inclusion:

We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.

Benefits: We invest in our people through a wide range of programs and benefits, including:

• Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions


• Flexible and remote work opportunities


• Health care benefits (medical, dental, vision)


• Tuition assistance


• Wellness programs (fitness reimbursement, Employee Assistance Program)

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.