Job Summary

Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. This position requires exceptional customer support to our U.S. markets through Zimmer Biomet Territory Offices, direct customers and various internal departments throughout the company.

Principal Duties and Responsibilities

- Shares Call Center activities by answering and routing incoming calls as appropriate. - Order to Cash Management - order entry, order release, billings and shipment inquiries. - Inventory Management Support – obtain and evaluate all relevant information to handle product transfers and service inquiries. - Participates in the Customer Service Department’s emergency on-call program.

Expected Areas of Competence

• Professional and effective communication with customers via telephone, electronically or in person. • Respond in a timely manner to all customer requests, displaying a sense of enthusiasm and urgency appropriate to customers’ expectations. • Ability to multi-task and handle a high volume of workload daily. • Desire to achieve, excel and continuously improve. • Extremely attentive to details and timely follow through to meet deadlines. • Analyze, problem solve and execute to uncover customer or department needs. • Provide feedback on the efficiency of Customer Service processes. • Exceptional written, oral and listening skills.

Education/Experience Requirements

• Bachelor Degree, Technical Field Degree or 2 years progressive customer service experience preferred but not required if sufficient experience demonstrates ability to perform the role. • Advanced computer skills and knowledge of Microsoft Office Suite Programs. • Knowledge of Customer Service principles and practices.

Travel Requirements

Up to 5%

Additional Information

EOE/M/W/Vet/Disability At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.