Privado Supervisor

At Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Privado, our exclusivevilla experience. At Privado, we are looking for experts in luxury; to know luxury is to serve luxury. Our carefully curated teamwill look forward to assisting the most discerning travelers, creating exceptionally special experiences that will become treasured memories. This team will ensure every last detail is accounted for from reservation to departure; taking the time to give genuine, continuous care for each guest. This level of detail and precision will be essential to creating a thoughtfully personalized and ultra-luxe experience that is exclusive to Privado.

What's in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-Site employee cafeteria
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Great Medical and Dental benefits, 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

What you will be doing:

Reporting to the Privado Rooms Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and manage the Privado team to ensure all Forbes standards and resort operating procedures are adhered to
• Ensure the highest possible revenues are generated for Privado with a minimum of associated expenses. Work with the Sales & Front Office teams to ensure strategies are in place to maximize revenue opportunities
• Track and forecast daily, weekly and monthly Privado occupancy levels and plan the department accordingly
• Develop and maintain contacts with business partners, concessionaires and counterparts of Privado throughout Fairmont Hotels & Resorts
• Handle guest concerns and react quickly, logging and notifying proper areas
• Balance operational, administrative and Colleague needs
• Follow department policies, procedures and service standards
• Follow all safety policies
• Service Privado in all aspects of operation
• Participate in Room Inspections and pre-arrival experiences
• Other duties as assigned

Your experience and skills include:

• 1-3yearsof leadership experience in a luxury environment capacity required.
• Previous experience within hotel operations and Food & Beverage required
• Entrepreneurial skills and attributespreferred
• Previous Property Management System experience preferred
• University/College degree in a related discipline preferred
• Prior experience in a Forbes-rated hotel preferred
• Must possess a professional presentation
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Why work for Accor?

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS