Job Description:

About the Position:

Using excellent customer service and sound decision making, a Recovery Specialist at Crescent Bank will work to mitigate company losses by reviewing, assigning, and following through on the recovery of defaulted customer vehicles.

 

The person in this role should be able to gain a full understanding of Crescent Bank recovery processes and procedures within the first three months in the position. By month six, the person in this role should be able to demonstrate drive and initiative to process recoveries with limited supervision/assistance. By the end of the first year, the person in this role can expect to be trusted to complete assigned recoveries within compliance and regulatory guidelines with limited errors.

 

What we are looking for:

To find success in this position, a candidate should have 3-5 years of experience in the subprime auto collections field and an expert understanding of asset recovery and remarketing processes and procedures. Adaptability, time management, and customer service skills will be critical to success in this role.

 

About Crescent Bank:

Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.

 

Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.

 

Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership

 

We are proud to offer the following key benefits:

·                  
All the insurance programs you’d expect- health, dental, vision, life, disability, + more
Multiple types of paid time off
Retirement program with company contribution
Paid parental Leave
Award-winning Wellness programs
Tuition Reimbursement
Payroll on Demand- access your pay when you need it most.
Workplace flexibility for eligible positions

 

Additional Information:

• 
  3-5 years of experience in subprime auto collections
  


• 
  High school diploma or general education degree (GED) equivalent
  


• 
  Strong understanding of  FDCPA, FCRA, UDAAP and all state and federal regulations
  


• 
  Adaptability to change on a day to day basis and assist in all areas of the recovery department 
  


• 
  Critical skills include: time management, decision making, communication, problem solving, and customer service
  


• 
  Knowledge within the Impound Process
  

 

Equal Opportunity Employer/Veterans/Disabled

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