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Data Analyst for ACC Contact Analytics at Horizontal Talent

Posted in Other 30+ days ago.

Location: Minnetonka, Minnesota

Job Description:

Projects the candidate will be working on:

  • Conduct analyses on member contacts and experience to generate insights for the omnichannel teams.

  • Analyze data to uncover stories and themes and concisely present findings in a digestible manner

  • Generate actionable insights through metric monitoring and deep dive

  • Become a trusted advisor in the highly visible omnichannel domain.

Ideal Background:

  • Bachelor’s Degree in Statistics, Finance, Computer Science, Health Administration, Mathematics or related field and 5+ years of advanced analytics experience

Team and Team size:

  • 1 Senior Manager, 4 Data Engineers, 9 Data Scientists

Top Responsibilities:

  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

  • Generate Analytic insights from data

  • Communicate results to relevant audiences, seek and apply feedback into future iterations, and new analytic development

  • Data ETL and analysis from SQL and big data environment as needed

Skills/attributes Required

  • Solid analytical expertise: data analysis, statistical analysis, data manipulation, data extraction and reporting (5+ years)

  • Experience with SQL, Hive, Spark and/or other data manipulation and statistical tools (5+ years)

  • Intermediate to Advanced data visualization skills, such as Tableau/Power BI (3+)

  • Adept at using Excel for analysis and visualization

  • Data visualizations and building compelling visual stories

  • Excellent written and verbal communication skills with the ability to communicate effectively with leaders across the organization and external customers

Skills/attributes Preferred

  • Experience synthesizing analysis into actionable and easy to digest insights

  • Experience working with healthcare data

  • Experience in predictive modeling, data manipulation, reporting, and analysis

  • Advanced to expert proficiency with SQL, SAS, and/or other data manipulation and statistical tools

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