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Data Analyst for ACC Contact Analytics at Horizontal Talent

Posted in Other 30+ days ago.

Location: Minnetonka, Minnesota





Job Description:

Projects the candidate will be working on:


  • Conduct analyses on member contacts and experience to generate insights for the omnichannel teams.


  • Analyze data to uncover stories and themes and concisely present findings in a digestible manner


  • Generate actionable insights through metric monitoring and deep dive


  • Become a trusted advisor in the highly visible omnichannel domain.


Ideal Background:


  • Bachelor’s Degree in Statistics, Finance, Computer Science, Health Administration, Mathematics or related field and 5+ years of advanced analytics experience


Team and Team size:


  • 1 Senior Manager, 4 Data Engineers, 9 Data Scientists
    .


Top Responsibilities:


  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer


  • Generate Analytic insights from data


  • Communicate results to relevant audiences, seek and apply feedback into future iterations, and new analytic development


  • Data ETL and analysis from SQL and big data environment as needed


Skills/attributes Required


  • Solid analytical expertise: data analysis, statistical analysis, data manipulation, data extraction and reporting (5+ years)


  • Experience with SQL, Hive, Spark and/or other data manipulation and statistical tools (5+ years)


  • Intermediate to Advanced data visualization skills, such as Tableau/Power BI (3+)


  • Adept at using Excel for analysis and visualization


  • Data visualizations and building compelling visual stories


  • Excellent written and verbal communication skills with the ability to communicate effectively with leaders across the organization and external customers


Skills/attributes Preferred


  • Experience synthesizing analysis into actionable and easy to digest insights


  • Experience working with healthcare data


  • Experience in predictive modeling, data manipulation, reporting, and analysis


  • Advanced to expert proficiency with SQL, SAS, and/or other data manipulation and statistical tools



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