Director of Pharmacy Account Management - IngenioRx PBM (Remote) at Elevance Health

Posted in Other 1 day ago.

Location: Wallingford, Connecticut

Job Description:


A proud member of the Elevance Health family of companies, IngenioRx leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care.

IngenioRx's Account Management organization is looking to hire a Director of Pharmacy Account Management . This position will lead a team of client-facing Account Service Managers and Senior Account Service Managers for IngenioRx's commercial integrated accounts that have Anthem medical and IngenioRx pharmacy services.

[This position may work remotely from any US location]

Responsible for providing best in class service and managing relationships with PBM clients, consultants, brokers and vendors. Developing relationships with cross functional partners and external vendors in order to work effectively in a highly matrixed environment, pay for performance culture.

Primary duties may include but are not limited to:

  • Executing IngenioRx strategies to maximize value from PBM contracts, creating, and implementing policy and procedures to ensure compliance with PBM contracts.
  • Manage a team to support operational processes, rebate analysis, network pricing compliance, and other financial aspects of the contract.
  • Leads a team of sales and account management professionals for assigned customer or business segments, products, services and/or geographies.
  • Leads internal meetings to drive resolution to open items
  • Oversees the development of client-focused process improvements, including standards and processes
  • Partners with Client Experience on complex projects that require development by ensuring client requirements are clearly defined, thoroughly captured and meet client commitments
  • Represents the organization in providing solutions to difficult service-related issues associated with complex setup and client abrasion
  • Hires, trains, coaches, counsels, and evaluates the performance of direct reports.
  • Recruits, develops, and retains a diverse workforce.
  • Sets, communicates, implements, and monitors performance metrics with assigned team; aligns assigned performance measures with company objectives.
  • Serve as a subject matter expert and resource for direct reports and internal partners.
  • Assist in the development of training initiatives and strategy with the Sales Support team. Supports team in developing productive and collaborative internal partnerships to create a comprehensive growth and service strategy for assigned book of business.

  • Requires a BA/BS and a minimum of 5 years of Pharmacy/PBM experience; or any combination of education and experience which would provide an equivalent background.
Highly preferred experience:
  • Pharmacy License or equivalent service in pharmacy benefits field preferred.
  • Experience managing/leading a team of individual contributors and ensuring goals, service metrics and projects are completed timely and accurately.
  • Pricing and analytics expertise strongly preferred in the pharmacy benefit space.
  • Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
  • Ability to travel up to 25%
Key Capabilities:
  • Leadership experience building a diverse, hiring top talent and ensuring team is positioned for growth for the future.
  • Experience in Client-Facing roles, solving complex customer problems, managing escalations and serve as a point of contact for team members.
  • Strong collaboration, communication, and ability to influence change across the organization.
  • Ability and experience serving Executive level Anthem internal clients, as well as Executive level Health Plan Sponsor Employer Clients.
  • Experience and success working in a highly matrixed environment where lateral influence, building internal relationships, effective change management and critical skills are required

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Elevance Health approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
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