Administrative Assistant at Nemours

Posted in General Business 1 day ago.

Type: Full-Time
Location: Wilmington, Delaware

Job Description:

Nemours is seeking an Administrative Assistant for the Orthopedics department in Talleyville, DE. This position is responsible for providing direct administrative and patient care coordination support for surgeons/physicians in the Department of Orthopedic Surgery. Demonstrate excellent customer service that promotes patient, staff, and customer satisfaction and reflects the Mission, Vision, and Values of Nemours. Skills needed to successfully perform this position are the ability to prioritize, make decisions, handle problems in a calm, responsive manner, and learn quickly and independently. Must work collaboratively, be detail oriented, and use excellent verbal, written, and interpersonal communication skills.

Essential Functions

  • Coordinate scheduling of patient care activities - surgical procedures, hospital admissions, and other ancillary healthcare services, including coordinating surgical date with physician and patient family, coordinating pre-operative appointments, and direct communication with OR.
  • Answer physician telephone line and Ortho line patient phone calls. Handle matters independently and/or triage to appropriate parties (APN/Physician Assistant).
  • Create letters of medical necessity for medical equipment and supplies, as well as letters/correspondence pertaining to surgery, school, therapy, home care, etc.
  • Manage physician calendar, requiring knowledge of organizational priorities and schedules. Schedule appointments for administrative meetings and family conferences.
  • Coordinate physician clinics, including monitoring clinic schedules, tracking appropriate patients scheduled, checking for overbooks and potential obstacles to clinic flow.
  • Maintain physician time away - submit time away and clinic cancellation requests.
  • Coordinate tutorials and meetings.
  • Coordinate physician travel and prepare travel reimbursement forms.
  • Process and maintain physician licensure, professional memberships, and medical society dues.
  • Update and maintain physician Curriculum Vitae and Continuing Medical Education credits.
  • Obtain insurance company authorizations for MRI, CT scans, ultrasound, etc.
  • Provide back-up for scheduling line - schedule, modify, and cancel patient appointments.
  • Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's supervisor.

  • Non-Essential Functions
  • Open and process physician mail
  • Coordinate and schedule legal depositions.
  • Process expenditures and reimbursement for physician's honoraria.
  • Edit and type book chapters and manuscripts for publication in peer reviewed journals.
  • Assist with physician credentialing and reappointments.
  • Prepare and complete patient forms (Disability, FMLA, homebound instruction, etc.)

  • Performance Skills
  • Interpersonal skills to communicate with patients, families, physicians, and staff.
  • Work independently, as well as function as part of a team.
  • Ability to multitask and prioritize.
  • Think proactively and utilize independent judgment to solve problems that occur as part of daily operations.
  • Strong technology skills and the ability to enhance current knowledge and learn new software or office applications.
  • Maintain strict confidentiality with regard to patient and administrative information.
  • Maintain and promote professionalism in all interactions and communications

  • Requirements:

    High School/GED required
    An Associate's Degree or higher preferred
    3-5 years of administrative level experience
    Excellent organizational, work planning, and follow-through skills
    Ability to prioritize and handle multiple tasks.
    Ability to anticipate the needs of the Director and other leadership staff
    Advanced skills in Microsoft Office - Word, Excel and Powerpoint

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