Customer Service Manager at Greif Inc.

Posted in Other 4 days ago.

Location: Delaware, Ohio

Job Description:

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

021748 Customer Service Manager (Open)

Job Description:

Responsible for the day-to-day operations and supervision of a large team or multiple teams of contact center representatives. Plan, direct, supervise, and evaluates work flow. Recognize and recommend operational improvements. Responsible for the day-to-day application of policies and procedures. May monitor performance of staff members according to established monitoring standards.

Key Responsibilities

  • Supervises a team of Customer Service Representatives and the daily operations of the area.

  • Communicates pricing, product information, shipping dates and other appropriate order information to customer to ensure customer satisfaction.

  • Collects information and creates reports as required.

  • Addresses escalated and more complex level issues with customers.

  • Communicates goals and objectives, applies company policy, staffs, trains, coaches, recommends salary increases, administers discipline, insures positive employee relations and reviews the performance of colleagues.

  • May oversee or interface with scheduling, shipping/receiving or other departments

  • May prepare quotation packets and price lists.

  • Hires and trains new Customer Service Coordinators.

  • Identifies opportunities to update or improve customer service operations and makes recommendations to the appropriate staff.

  • Performs other duties as assigned.

Education and Experience

  • Typically possesses a Bachelor's degree and 5-6 years of experience.

Knowledge and Skills

  • Good supervision, problem-solving and planning skills.

  • Advanced knowledge of product.

  • Excellent interpersonal and communications skills-- verbal, written and presentation.

  • Must be able to work as part of a team and motivate others.

  • Fundamental understanding of computer operations and software.

  • Solid product line knowledge.


EEO Statement:


We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif's Equal Opportunity Policy.
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