Institutional AR Specialist at Linde Ince

Posted in Other 3 days ago.

Location: Ankeny, Iowa

Job Description:

Linde is a leading global industrial gases and engineering company with 2020 sales of $27 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company, please visit our website at .

Linde Gas & Equipment Inc. is seeking an Institutional AR Specialistto join our team located in Ankeny, IA.

Institutional AR Specialist

The Institutional AR Specialist will be responsible for the investigation and analysis of root causes within internal processes which prevent customer payment while working within established guidelines. This role will resolve escalated and complex account setup, accuracy and order entry problems but may request assistance on highly sensitive accounts. The Institutional AR Specialist will interact with customers and internal departments while also being a primary contact for our regional management team. The Institutional AR Specialist will build relationships and partner with our Institutional sales team, CEC, portal and digital invoicing teams throughout the region and Shared Services. This role will also be responsible for coordinating and facilitating conference calls with internal and external customers whose cooperation can help correct root cause issues preventing timely payment.

Institutional AR Specialist

  • Troubleshoot internal errors preventing customer payment on institutional accounts
  • Review detailed account setup and order inputs across all CSTs to identify root causes
  • Address incorrect purchase orders by contacting end users and making corrections
  • Identify and implement fixes to prevent future errors
  • Responsible for coordinating and facilitating conference calls to address account opportunities
  • Primary point of contact for region and other internal departments working on solutions
  • Refer customer disputes to field personnel for input and press to final resolution
  • Communicate professionally with internal and external customers
  • Help develop improved internal processes, document and coordinate follow through between departments
  • Escalate issues as needed to press for follow through and ensure corrections are implemented
  • Other AR support duties as assigned
  • Occasional travel may be required


  • HS diploma/GED required
  • 2+ years Credit & Collections experience
  • Collections experience with extensive multi-site accounts preferred
  • Intermediate level Excel skills
  • Customer service skills
  • Professional written and verbal communication skills
  • Working successfully in a team environment
  • Ability to communicate effectively with all levels of the organization
  • JDE knowledge of account setup, purchase orders, order entry inputs preferred

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