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Application Support Specialist at Kforce Inc

Posted in Other 30+ days ago.

Location: Delray Beach, Florida





Job Description:


RESPONSIBILITIES:

Kforce has a client in Delray Beach, FL that is seeking an Application Support Specialist.

Responsibilities:


  • The Application Support Specialist will perform application implementation and maintenance tasks, such as verifying that software and hardware requirements are met; installing client and server software components; Upgrading software; Managing database connections, user rights, and group profiles; Assisting users with configuration; Coordinating with database administrators for extraction and preparation of import data; Importing application data, and preparing and maintaining documentation

  • Provide consultation to the user departments in planning for application implementation

  • Advise users on availability of software updates and apply as needed; Ensure that all required updates are applied

  • Coordinate with the Support Team in preparing, maintaining, and applying deployment packages

  • Coordinate with other technical staff in identifying and resolving problems that relate to conflicts between the applications and client or server operating systems or network infrastructure

  • As an Application Support Specialist, you will handle applicable service requests and aid users in accessing vendor support

  • Generate data extracts and reports as needed

  • Configure and maintain user login scripts

  • Perform user training, including but not limited to, general PC usage, Microsoft Office, application usage

  • Follow established problem resolution procedures in resolving software problems and applied corrective service to upgrade software

  • Evaluate software and test new software; Upgrade equipment and provide training to users

  • Adheres to ITIL and ITSM practices

  • Remains current on technology and training pertaining to this position

  • The Application Support Specialist fosters positive employee relations and employee morale on a City-wide basis







REQUIREMENTS:



  • Associate degree in Computer Science and a minimum of three (3) years of experience in application deployment

  • Must possess a valid Florida Driver's License and necessary transportation in order to travel to remote sites

  • Experience working with Microsoft Server, Microsoft SQL Server, Microsoft Office, Active Directory and IIS

  • Ability to establish and maintain effective working relationships and interact well with colleagues and users

  • Ability to communicate effectively in oral and written form

  • Ability to understand and follow moderate to complex oral and written instructions

  • Ability to manage and prioritize routine, specialized, and complex assignments and problems

  • Ability to organize tasks in a logical and systematic manner

  • Ability to understand and adhere to procedures and policies

  • Skill in supporting and training end-users in the use of multiple applications

  • Skill in using Microsoft Office applications

  • Ability to adapt to an evolving and continually improving environment

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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