Kforce has a client in Delray Beach, FL that is seeking an Application Support Specialist.
Responsibilities:
The Application Support Specialist will perform application implementation and maintenance tasks, such as verifying that software and hardware requirements are met; installing client and server software components; Upgrading software; Managing database connections, user rights, and group profiles; Assisting users with configuration; Coordinating with database administrators for extraction and preparation of import data; Importing application data, and preparing and maintaining documentation
Provide consultation to the user departments in planning for application implementation
Advise users on availability of software updates and apply as needed; Ensure that all required updates are applied
Coordinate with the Support Team in preparing, maintaining, and applying deployment packages
Coordinate with other technical staff in identifying and resolving problems that relate to conflicts between the applications and client or server operating systems or network infrastructure
As an Application Support Specialist, you will handle applicable service requests and aid users in accessing vendor support
Generate data extracts and reports as needed
Configure and maintain user login scripts
Perform user training, including but not limited to, general PC usage, Microsoft Office, application usage
Follow established problem resolution procedures in resolving software problems and applied corrective service to upgrade software
Evaluate software and test new software; Upgrade equipment and provide training to users
Adheres to ITIL and ITSM practices
Remains current on technology and training pertaining to this position
The Application Support Specialist fosters positive employee relations and employee morale on a City-wide basis
REQUIREMENTS:
Associate degree in Computer Science and a minimum of three (3) years of experience in application deployment
Must possess a valid Florida Driver's License and necessary transportation in order to travel to remote sites
Experience working with Microsoft Server, Microsoft SQL Server, Microsoft Office, Active Directory and IIS
Ability to establish and maintain effective working relationships and interact well with colleagues and users
Ability to communicate effectively in oral and written form
Ability to understand and follow moderate to complex oral and written instructions
Ability to manage and prioritize routine, specialized, and complex assignments and problems
Ability to organize tasks in a logical and systematic manner
Ability to understand and adhere to procedures and policies
Skill in supporting and training end-users in the use of multiple applications
Skill in using Microsoft Office applications
Ability to adapt to an evolving and continually improving environment
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
