Infosys is seeking a PC Service Center Site Lead - End User Computing.

Required Qualification :

• The candidate must be located within commuting distance of Canoga Park, CA, Huntsville , AL, West Palm Beach, FL and Redmond, WA or be willing to relocate to the area. This position may require minimal travel in the US.
• U.S. citizens are encouraged to apply. We are unable to sponsor at this time.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology Experience.
• At least 4 years of experience with "Information Technology Support" / "End User Computing Support".
• The ability to manage Team, Work allocations, Tracking and Customer Satisfaction.
• Work with multiple stakeholders such as site supervisors, Infosys Managers, Customer Partners to maintain the PCS environment supported by Intel IT.
• Manage the team's Shift and agility towards requirement changes to support the PC - Onsite support services.
• Adhere the site for agreed SLA and KPI.
• Report the status of individual's performance, Site performance.
• Experience with asset tracking.
• Monitoring day-to-day performance of tech system.
• Diagnosing, debugging and troubleshooting tech problems.
• Need a strong set of hard tech skills.
• Useful to have hands-on experience with specific kinds of hardware, software, applications, and systems.
• Provide the 8x5 support for PCs at the site/campuses.
• Troubleshoot client computing issues related to PCs and their peripherals such as mouse, keyboards, KVM switches, scanners.
• Knowledge of basic PC hardware, KVM, printer, scanner, networking, IP is essential Configure, deploy, set up, and repair Operating Systems, Client Networking, PCs and mouse, keyboards, KVM switches, scanners, laser/label printers and other PC peripherals.
• Hardware movement between buildings/locations for deployment, repair, and dismantling
• Audit hardware status as needed.
• Use IT ticketing system to log and track the work.
• Coordination with end user to resolve the issue
• Monthly monitoring of hardware failure rates for all devices in the environment
• Troubleshoot and close the tickets raised by the end users within the SLA period.

Preferred Qualification :

• Knowledge of DNS, Active Directory is a strong plus
• Knowledge of Windows 10 and Basic troubleshooting is a Strong plus
• Knowledge of Hardware installation such as RAM, SSD, Keyboard for Laptop.
• Can able to lift 50 lbs
• Strong PC troubleshooting skills - Troubleshooting on Desktops\Laptops in case of issues with various components and drivers.
• Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
• Knowledge of Service Now
• Strong verbal and written communication skills, with ability to create clear and concise documentation
• Strong Team member and lead the team.
• Attention to detail, Customer orientation and Influencing.
• Strong communications / Networking.
• Willingness to continually learn new products and technologies.
• Travel may be required.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

To learn more about Infosys and see our ideas in action please visit us at www.infosys.com /

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