Job Description:

Crescent Bank is looking for a Collateral Specialist who will be responsible for the title tracking and maintenance on auto loans. This includes releasing titles, liens, and loan documents to customers, dealers, and insurance companies within regulatory guidelines, contacting various parties in order to obtain completed titles, and performing maintenance such as state transfers, name changes, title corrections and title issues.

 

Company Profile:

Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.

 

Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.

  

Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership

 

We are proud to offer the following key benefits:

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  Workplace flexibility for eligible positions
  


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  All the insurance programs you’d expect- health, dental, vision, life, disability, + more
  


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  Multiple types of paid time off
  


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  Retirement program with company contribution
  


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  Paid parental Leave
  


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  Award-winning Wellness programs
  


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  Tuition Reimbursement
  


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  Payroll on Demand- access your pay when you need it most.
  

 

Essential Duties and Responsibilities:

Communicates with Lending, Dealers and DMV personnel regarding the status of outstanding titles for newly funded loans.

Releases liens on titles on paid in full accounts and settled insurance loss accounts, routing titles to the appropriate parties in a timely manner.

Processes title corrections, state transfers, add or remove borrowers, name changes and add 2nd lien holders.     

Process paid in full letters within state and regulatory guidelines.

Accurately mail documents to party that paid off loan.

Assists dealers and customers with lost titles.

Analyzes title issues and get resolutions.

Analyzes the situation and know when to escalate to management review.

Works effectively as part of a team atmosphere to perform duties and achieve daily operational goals

Meets productivity standards in accordance with Crescent Bank’s confidentiality policies and organizational values

Performs additional duties as needed within the department
 

Position Requirements:

High school diploma or general education degree (GED) equivalent, or one to two years related experience and/or training; or equivalent combination of education and experience

Experienced in the use of computer applications including; Microsoft Office, Outlook, Excel, Word
 
Equal Opportunity Employer/Veterans/Disabled 

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