Every year, $150B+ is set aside by your local, state, and federal representatives to make it easier for anybody to build a business and turn their dream into reality. But while governments might be great at governing, they're terrible at marketing. These billions sit unclaimed, waiting for Owners to discover them. We want to fix that, and we need your help.

The opportunity
Innovation Refunds is looking for a Sales Consultant (We call them Refund Specialists!) to help us scale customer engagement, retention and operational processes throughout early stages of the customer lifecycle. You'll have an opportunity to influence and shape the customer experience, working cross-functionally with operations, engineering and sales in helping our customers achieve their goals.

What you'll do

Communicate routinely with clients. This includes, but is not limited to, calls, emails and texts on behalf of the company.
Work with cross-functional teams to support intake of client information.
Contribute to initiatives and processes to scale customer success and hit Innovation Refunds' growth goals.
Educate our customers about our products and support them through standardized operational processes that ensure they can claim the maximum amount of financial incentives available to them.

What we're looking for:

3+ years of experience working in a high-volume client account management or inside sales role
Ability to utilize technology and software effectively and efficiently
Accounting and/or tax knowledge and experience preferred
A champion problem solver with experience working with cross-functional teams (operations, sales, product, engineering, marketing, etc.)
Ability to work in a routine and be consistent
Ability to learn process and technology quickly and follow protocols
Experience working on mission-critical projects with tight timelines
Excellent written and verbal communication skills
Possesses a positive attitude
Ability to work independently and communicate over the phone and with video chat software, such as Zoom
A willingness to learn on the job and take on tasks as needed and operate under a service mindset -- we're here to serve our customers!

Why work with us?

Competitive base salary + Commission + Benefits
Flexible work culture
Open and transparent management structure - collaboration is how we make decisions happen
Continuous learning opportunities to promote personal and professional growth
Competitive vacation time

How we think about diversity
We try to make sure the diversity of our customers is reflected in the team that serves them. Because when we include people of all races, genders, sexual orientations, ages, and identities -- we end up building a better experience for everyone who uses Innovation Refunds. We know we need to be intentional in our hiring practices in order to overcome systemic biases we may be blind to. So, if your lived experience has given you a unique perspective on business, startups, or any other aspect of our business - even if you don't meet all the requirements - please still apply and let us know so we can make sure your application gets the attention it deserves.