Responsible for planning, coordinating and supervising assigned departments(s)/area(s) to ensure an efficient and cost effective area of responsibility in accordance with established corporate and departmental policies and procedures.
Supervise and promote the professional development of assigned staff through selection, development, and exploration of more effective methods of managing projects and time.
Research, (internally and externally), initiate, and plan strategic changes in assigned department(s)/area(s) to optimize technologies and personnel.
Recommend and assist in acquisition of technology and other tools or equipment and resources to optimize departmental performance and output.
Prioritize and assign work to employees and initiate corrective measures to resolve problems, including scheduling or adjusting overtime requirements as necessary.
Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
Administer and adhere to Corporate and departmental policies, practices and procedures.
"Qualifications"
Bachelor's Degree in related field preferred.
A minimum of 90 college credits is required.
Five (5) years of BCBSM/BCN and/or related field experience including at least two (2) years of experience in a leadership role.
Strong organizational, planning, analytical and communication skills.
Excellent interpersonal skills necessary to interact with all levels of personnel.
Working knowledge of PC application and/or mainframe systems preferred.
Other related skills and/or abilities may be required to perform this job.
Department Specific Information
Summary
Responsible for planning, developing, coordinating, implementing and supervising training initiatives to ensure effectiveness of training for Care Management staff.
Develop, revise, update, and enhance new and existing training materials using various modalities (in person, virtual, e-learning etc.)
Organize, maintain, and develop curriculum in accordance with program criteria and guidelines
Develop, plan, coordinate, implement, and supervise training projects as determined by leadership
Determine and implement training strategies and effectiveness plans as needed to meet needs of Care Management staff
Identify, triage, and coordinate resources, materials, equipment, and personnel as needed for existing and future training needs
Oversee the compilation and maintenance of new hire, ad-hoc, program implementation, and remedial training information and requests
Analyze performance of trainees and determine additional training needs as well as recommend and implement further strategies and actions as needed
Supervise and mentor instructional design team
Assign instructional designers to courses, projects, development initiatives, and coordinate their participation accordingly
Conduct and/or participate in meetings with trainers and instructional design staff
Develop training for clinical and non-clinical staff as needed
Provide train the trainer as needed
Education/Experience
Bachelor degree in Instructional Design, Education, Training & Development or other related discipline. Masters degree (preferred)
Two (2) to four (4) years experience in training and or education
Knowledge of graphic programs, distance learning software, Articulate, Captivate etc.
Ability to work independently and in a team environment
Ability to manage multiple tasks
Must be able to facilitate a team of “change agents” and inspire them to act on behalf of Care Management and positively support the inception of new programs, systems, processes, software, and tools
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
