Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.
Salaried Team Members can enroll in medical, dental and vision benefits at day one of employment. They are also able to enjoy Flexible Time Off at day one of employment.
Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.
KEYJOB FUNCTIONS :
Assist the Guest Safety Manager in achieving and maintaining departmental goals on assigned shifts. Direct all guest safety activities.
Monitors activity regarding Iowa Gaming Commission regulations and company policies.
Handles compliance matters related to the Guest Safety Department.
Supervise, train and coordinate staff.
Monitors incident reports, ensure accurate and effective handling, and initiates the investigation process.
Develops, implements and maintains required internal and external reporting procedures. Monitors exclusion list and ensures effective enforcement where appropriate.
Operates a motorized vehicle.
Monitors facilities and department expenses.
Keep Guest Safety Manager apprised of all incidents regarding guests and employees.
Familiar with the operation of communications and camera equipment on property.
Able to handle stressful situations dealing with the general public.
Strong analytical, oral and written skills.
Need tact when dealing with difficult customers.
Bend, jump, twist, crouch, grip and carry heavy loads.
Run on level surfaces, as well as, up and down stairs.
Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
Ability to effectively and efficiently move around all work areas including walking and standing.
Required to initiate positive interactions with guests and employees.
Initiate interactions rather than wait for a guest to approach.
Pro-actively encourage guests and employees to have fun to enhance their experiences.
Use every opportunity to promote events and promotions.
Actively involved with pre-shift and Buzz Sessions, offering feedback and being a positive influence.
EDUCATION and/or EXPERIENCE:
High school diploma, GED, or comparable experience preferred.
Previous experience in a Guest Safety or law enforcement, prefer 3 years.
QUALIFICATIONS:
Must be at least 21 years of age or older.
Good oral and written communication skills including tact when dealing with difficult customers; must be fluent and literate in English.
Ability to maintain extremely confidential information.
General familiarity with investigative procedures.
Valid driver's license.
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
Ability to compose clear, accurate, and concise reports.
Must be able to listen and respond to visual and aural cues.
Physically mobile with reasonable accommodations including ability to lift up to 75 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and down stairs.
Ability to stand for extended periods of time.
Strong leadership, supervisory and interpersonal skills.
Effective communication (written and verbal).
Previous experience in a Guest Safety or law enforcement, prefer 3 years.
Broad knowledge of Casino rules and regulations, policies and procedures for the State of Iowa.
WORK ENVIRONMENT :
Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
Must be able to work in a fast paced environment
Must be flexible with schedule, including nights, weekends, and holidays as required.
Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.
The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Assist the Guest Safety Manager in achieving and maintaining departmental goals on assigned shifts. Direct all guest safety activities.
