Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Associate Project Manager of Client Services serves as the primary internal process monitor and assists Project Managers in tracking and expediting the processes performed by other departments on the PM’s projects. The Associate Project Manager can also be the lead PM on smaller projects either in the end of delivery or close out phase or are managing a less-complex portfolio of accounts. The APM’s duties will include serving as the primary keeper of project reporting on client matters, creating job instructions in the form of work requests and interacting with other departments within the company to ensure project tasks are executed efficiently.

Responsibilities

Client Engagement

• Timely and accurate execution of project deliverables, key milestones and tasks; oversight of the Settlement Agreement or other mandates/milestones; ability to drive deadlines with quality outcomes; ownership and accountability of the overall delivery for the client


• Monitor and provide status updates for client projects through the multiple departments at Epiq


• Drive overall client satisfaction through effective coordination and communication of client deliverables


• Ensure client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners


• Obtain, examine and prepare client data for processing


• Assist in troubleshooting and resolving any client issues with delivered or hosted data


• Ensure that an accurate and up to date record is maintained with regard to the status of all projects being worked on


• Provide matter specific support on data management, project issues, client escalations and process change


• Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates


• Prepare clear and concise call recaps and, when needed, weekly executive summaries for active projects

Internal Partnership & Initiatives

• Participate in process improvement initiatives across organization; work with teammates to standardize and improve the customer experience


• Participate in personal professional development across the department


• Embody company values to team members and cross-departmentally


• Engage team members in knowledge sharing and training to increase skills across the group


• Prepare clear handoffs for coverage and workload sharing

Leadership Competencies

Results Oriented – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.

Client Focus – Engages with clients, both internal and external; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results.

Communicating with Impact – Expresses thoughts, ideas and information in a clear and compelling manner; organizes thoughts logically and highlights the critical points; adjusts messaging appropriately to suit the audience; ensures understanding through active listening and seeking input from the audience; addresses and interprets questions and points from others with appropriate responses.

Planning and Organizing – Develops plans and goals that align with and support business strategies; translates objectives into action plans; identifies tasks critical to business success and allocates resources accordingly; effectively manages time to achieve success; handles multiple demands and competing priorities successfully; delegates appropriately.

Problem Solving – Identifies problems by detecting patterns or connections; researches and analyzes problems; determines alternative solutions and creates action items to solve the problem; thinks and acts quickly and effectively in a variety of situations; solves the problem while maintaining a balance between the time invested, the amount of information needed and the magnitude of the problem; evaluates both the short- and long- term consequences of decisions.

#LI-REMOTE

#LI-KW1

Compensation Range

55,044.00 - 82,566.00 USD Annual

Candidates in Colorado: Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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