Autism2Work Technical Support Analyst at Computer Aid, Inc

Posted in Customer Service 2 days ago.

Location: Chicago, Illinois





Job Description:


Computer Aid, Inc


It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

CAI is hiring Neurodiverse Technical Analysts to Work for a Top Legal Institution!

If you identify as neurodiverse and are looking for a career in a great work environment supporting Fortune 500 companies, we want to hear from you.

Who We Are:

At CAI, we're people who help people. As a privately held company with a global footprint, our 6,500 associates have the freedom and the focus to do what's right for our clients, colleagues, and communities. We have a 40-year history of combining our dual strengths of talent and technology to deliver lasting results across the public and commercial sectors. And for nearly a decade, we've been national trailblazers in bringing neurodiversity to the enterprise. Let's explore how we can power the possible-for you.

You Are:

Curious, motivated, and eager to work. Our ideal candidate is looking for opportunities where they can do more, learn more and develop a career in Technology Infrastructure Operations.

This Could Be You!

The Technical Analyst will assist with the deployment of an updated operating system on all legacy and new assets for the clients' employees. The Technical Analyst will work under the supervision of a Team Lead, allowing them team to gain hands on knowledge of best practices in the technical support industry while supporting client project release schedules.

What You'll Do!

· Collect old equipment from current employees, and follow a script to deploy a new system image on the equipment

· Ensure new equipment is up and running and users can successfully access their data

· Assist with keeping track of inventory

· Assist with upgrading hard drives and memory components

Does This Sound Like You?


  • You have an associate or bachelor's degree in IT, networking, information technology or a similar field (Preferred)

  • You have a passion for Hardware / Desktop and 'tinkering'

  • building gaming desktop machines

  • can troubleshoot well; OS drivers/ firmware

  • installing applications

  • updating/ patching software/ OSs

  • You have excellent communication and customer service skills

  • You work well in a steady paced environment with clear deadlines

  • You are an effective team player


We Have to Mention:

  • The ability to self-disclose that you identify as neurodiverse is a requirement of this position.

  • This position is not eligible for employment sponsorship.


Physical Demands

· Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

· Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

· Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

If you are interested in this position, please apply using the "Apply " option. If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line.

Please see our CAI Career Portal for our EEO statement and to apply: www.cai.io/careers

PI183356312


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