Work From Home Customer Service Representative at Group O

Posted in Customer Service 7 days ago.

Location: Milan, Illinois

Job Description:

Group O

Location: US-IL-Milan | US-TX-Roanoke
Job ID: 2022-4562
Category: Customer/Client Service/Support
Division: Marketing


No sales! No outbound calls! No weekends! No late nights!

Group O is looking for additional members to join our inbound call center family as a Customer Service Representative! You will assist customers through the redemption of rebates and rewards and resolve any questions and concerns that may arise. Group O provides an environment that is challenging, supportive, and appreciative. You will play a vital role in supporting our customer loyalty and reward programs in our call center. If you are tired of being seen as just a number and are ready to join a fun, friendly environment with opportunities for advancement- apply with Group O today!


As a vital member of Group O's call center, your responsibilities will include, but are not limited to:

  • Providing an efficient and high quality experience for our customers.

  • Utilizing resources and leading edge technology tools to assist customers with questions, as well as to stay up-to-date on program information.

  • Meeting and exceeding performance standards set forth by Group O and our clients.

  • Partnering with your Supervisor to identify and initiate areas of opportunity for professional development and personal growth.

  • Taking ownership of a customer's issue as your own and creating positive solutions that benefit both the customer and our clients.

  • Documenting complete and accurate information for each customer call.


  • Customer-focused, energetic attitude; desire to provide exceptional customer service each and every time.

  • Willingness to and accountable for resolving customer concerns.

  • Ability to uphold a professional demeanor in difficult situations.

  • Ability to adapt and excel in a fast-paced, ever-changing, challenging environment.

  • Proven longevity in past employment.

  • Committed to excellent attendance.

  • Adherence to a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs.

  • Work Schedule: M-F 9:30 AM - 6:00 PM

  • Intermediate computer and keyboarding skills; ability to navigate multiple screens and enter data while assisting the customer.

  • Starting at $13/hour

  • High school diploma or equivalent

Equal Employment Opportunity/M/F/disability/protected veteran status.


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